Calabrio Workforce Management
Empowering agents, driving results.
A Modern Approach to Workforce Management.
Agents account for 61 percent of the average contact center’s full operating budget and are key customer satisfaction drivers. How you forecast, schedule and manage them can make or break your contact center—but it doesn’t have to be such a difficult, thankless task.
Watch the Calabrio Workforce Management demo to learn about our modern approach to workforce management.
You’ll learn how Calabrio can help you:
- Create more accurate forecasts and schedules—faster
- Reduce overstaffing and overtime
- Increase employee engagement
Find out how Calabrio Workforce Management can make it easier to manage all aspects of staffing, from planning to managing and reporting, and give you the bandwidth to focus on actually managing your contact center.