With employees trying to thrive in an always on, work-from-anywhere (WFA) world, companies must keep them engaged and empowered. Enterprise CXI can help both HR and the contact center build a connected workforce.
Having access to insightful dashboards that can alert you to issues that might be impacting customer service is just one example of how Calabrio’s Enterprise Customer Experience Intelligence (CXI) can help you stay in tune with dynamic conditions impacting the metrics that matter most to you.
Calabrio’s Enterprise CXI will help you understand the prevalence of billing issues, the top issues being mentioned, and the impact they are having on customer sentiment, NPS, and customer satisfaction drivers like repeat calls and escalations.
Calabrio’s Intraday Dynamic Scheduling transforms the agent schedule selection process, resulting in fully staffed schedules that also meet the work-life balance requirements of your agents. Download to learn more.
Understanding how the vendors on your WFO shortlist compare to each other for initial capital costs and ongoing operational costs is crucial to making a cost-effective, informed buying decision. Learn more.
Download the Call Center Analytics 101 Blog post as a PDF.
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform allows for quick deployment of remote work models—and it gives our customers precise control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Customers choose Calabrio because we understand their needs and provide a best-in-class experience, from implementation to ongoing support.