10 Reasons Why the Call Center has Permanently Changed | Infographic

10 Reasons Why the Call Center has Permanently Changed

Download the Infographic to learn 10 reasons why the call center has changed permanently.

Data collected from the report: The State of the Contact Center: Embracing the Evolving World of Work.

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Expert Q&A: Rapid Shift to Work From Home

Many of our customers have rapidly moved their workforce to a home-based model, either temporarily or permanently. But moving contact center operations to a remote setup can be a challenge—especially when it must be done fast. Calabrio brought together a team of experts who shared real-world actionable advice on how to quickly (and successfully) implement a work-from-home migration.

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As new interaction channels become the norm, understand how talent fits the equation. Read the Whitepaper from McGee-Smith Analytics to learn more.

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