Top 5 Soft Skills for CX Success | Calabrio

Top 5 Soft Skills for CX Success

Modern consumers expect to feel heard and understood by customer service agents. The ability for agents to demonstrate “soft skills” is as important as their ability to cultivate “hard skills,” such as compliance, call flow, and call length. This trend is elevating the contact center role in influencing brand perception. And it’s transforming the way contact centers recruit, train, and monitor their agents.

In this infographic, you’ll discover the top agent behaviors shaping customer experience today—and why they matter.

Download the infographic now to learn which agent soft skills will make or break the customer experience.

Invest in Your Agents for Better CX

Taking care of your agents is good business. To boost citizen satisfaction, you must know how your agents feel – especially when retention and recruitment are down. Learn how to harness your existing data to uncover agent skill or behavior gaps that affect CX.

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