Webinars

Calabrio’s deep library of webinars—available right when you want them. Hear from Calabrio experts and industry thought leaders in informative webinars, engaging webcasts and dynamic roundtables.

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The Customer Data Too Often Overlooked by the C-Suite

Learn how businesses can better tap into and use the reliable, unbiased voice of the customer (VoC) data collected by their contact centre.

Tags: EMEA, webinar

January 1, 2018

Unleash the Voice of the Customer

See how listening to the voice of the customer, tracking key trends, and sharing that information enterprise-wide can be easy with proper tools.

Building the AI-Powered Customer Experience Center of the Future

Watch this webinar to learn how AI will become integrated within the contact center environments of the future.

Tags: analytics, webinar

Cracking the Code of Customer Obsession Through Customer Journey Analytics

Understanding what your customers are doing is hard enough, let alone trying to predict where they’re going. The answer: Journey Analytics.

Uplevel Your Staff Planning

In this webinar, you’ll learn how to partner with business leaders to review the risks and opportunities to achieving service goals, while also fulfilling the needs of your agents.

Tags: webinar

Scheduling School – Scheduling with Agents and Business in Mind

This third section of the Scheduling School series explores how to work with flexible schedules, part-timers, preference-based schedules and even firemen schedules.

Top 10 Workforce Management Pitfalls (…and How to Solve Them!)

Hear from WFM experts on where lie the biggest pitfalls when it comes to workforce management, as well as their tips and tricks for solving them.

How to Optimize Multichannel Support

Learn how smart customer service organizations are using today’s modern workforce optimization tools to adapt to new multichannel environments.

The Top 10 Use Cases for Contact Center Analytics

Watch this webinar on demand and learn 10 practical business use cases for having analytics in your contact center.

Flexible Scheduling in the Workplace

Watch this webinar to learn how to improve schedule efficiency through flexible schedules within your contact center.

Tags: webinar, wem

Gamification and the Next Generation Contact Center

Learn how contact centers are using gamification to addressing such issues as agent turnover, job satisfaction, and career development in order to better retain Millenial agents.

Tags: wem

The Future of Retailing and the Real Value of a Meaningful Interaction

Join Calabrio and Infinite Green for a discussion about the business value created by designing and executing quality omni-channel interactions.

The Art and Science of Motivating the Contact Center

Listen to several different motivational theories and dozens of ideas and case studies about what’s working well in other call centers to keep the staff motivated and happy.

Tags: webinar

Using Sentiment Analysis to Achieve Your Business Goals

Watch the webinar and see how CXTech innovations can drive Customer Experience success – for your customers and your business.

Leveraging the Contact Center to Help Customers Embrace Change

Learn how new contact center technologies can help you reduce confusion and create positive customer experiences that lead to top line growth.

When we take the time to measure the customer journey we end up achieving both our goals and our customers goal. Watch our on-demand webinar Measuring CX 101 to learn when and how to measure CX to optimize your customer journey.

Tags: customer experience, webinar

What You Need to Know About Modern Multichannel Analytics

Watch this webinar with Forrester analyst Ian Jacobs to learn how contact centers are using managed analytics services to gather customer insights.

Scheduling School – Understanding the Core Concepts of Scheduling

This first installation of Scheduling School examines why WFM is a key piece in any customer service team’s planning process.

Analytics and Business Intelligence

Learn strategies to effectively communicate the importance of business intelligence in the contact center.

Top Strategies for Customer Service Optimization

Ensure you’re making the best use of agents’ skills and time to meet dynamic customer and business demands.

Scheduling School – How Scheduling Fits into Contact Centers’ Business Strategies

This recorded webinar-class moves away from the actual scheduling process to what scheduling means for the contact center and the company’s bigger picture.

4 Contact Center Predictions

Watch this webinar and kick your 2019 off strong by keeping these 4 things in mind while optimizing your contact center.

Tags: webinar

Creating Actionable Insight from MultiChannel Customer Feedback

In this webinar on demand, learn how multi-channel analytics can help you better understand and optimize all the steps of your customer journey.

Top 5 Ways WFM Can Save You Money Right Now

Agents account for 61 percent of the average contact center’s full operating budget. Learn how implementing WFM technology can save you money right now in your contact center.