Calabrio’s deep library of webinars—available right when you want them. Hear from Calabrio experts and industry thought leaders in informative webinars, engaging webcasts and dynamic roundtables.
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Learn how businesses can better tap into and use the reliable, unbiased voice of the customer (VoC) data collected by their contact centre.
January 1, 2018
See how listening to the voice of the customer, tracking key trends, and sharing that information enterprise-wide can be easy with proper tools.
Watch this webinar to learn how AI will become integrated within the contact center environments of the future.
Understanding what your customers are doing is hard enough, let alone trying to predict where they’re going. The answer: Journey Analytics.
In this webinar, you’ll learn how to partner with business leaders to review the risks and opportunities to achieving service goals, while also fulfilling the needs of your agents.
This third section of the Scheduling School series explores how to work with flexible schedules, part-timers, preference-based schedules and even firemen schedules.
Hear from WFM experts on where lie the biggest pitfalls when it comes to workforce management, as well as their tips and tricks for solving them.
Learn how smart customer service organizations are using today’s modern workforce optimization tools to adapt to new multichannel environments.
Watch this webinar on demand and learn 10 practical business use cases for having analytics in your contact center.
Watch this webinar to learn how to improve schedule efficiency through flexible schedules within your contact center.
Learn how contact centers are using gamification to addressing such issues as agent turnover, job satisfaction, and career development in order to better retain Millenial agents.
Join Calabrio and Infinite Green for a discussion about the business value created by designing and executing quality omni-channel interactions.
Listen to several different motivational theories and dozens of ideas and case studies about what’s working well in other call centers to keep the staff motivated and happy.
Watch the webinar and see how CXTech innovations can drive Customer Experience success – for your customers and your business.
Learn how new contact center technologies can help you reduce confusion and create positive customer experiences that lead to top line growth.
When we take the time to measure the customer journey we end up achieving both our goals and our customers goal. Watch our on-demand webinar Measuring CX 101 to learn when and how to measure CX to optimize your customer journey.
Watch this webinar with Forrester analyst Ian Jacobs to learn how contact centers are using managed analytics services to gather customer insights.
This first installation of Scheduling School examines why WFM is a key piece in any customer service team’s planning process.
Learn strategies to effectively communicate the importance of business intelligence in the contact center.
Ensure you’re making the best use of agents’ skills and time to meet dynamic customer and business demands.
This recorded webinar-class moves away from the actual scheduling process to what scheduling means for the contact center and the company’s bigger picture.
Watch this webinar and kick your 2019 off strong by keeping these 4 things in mind while optimizing your contact center.
In this webinar on demand, learn how multi-channel analytics can help you better understand and optimize all the steps of your customer journey.
Agents account for 61 percent of the average contact center’s full operating budget. Learn how implementing WFM technology can save you money right now in your contact center.
Tags: data sheet
September 21, 2017
Download this Decision Framework from DMG Consulting to determine if you need a workforce management solution for your contact center.
Tags: data sheet
June 21, 2017
Download the Call Center Analytics 101 Blog post as a PDF.
January 2, 2017
Watch the webinar and hear why Calabrio Customer Connect is the must-attend event for discovering new ideas to improve your contact center.
January 1, 2017
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