Webinars
Calabrio’s deep library of webinars—available right when you want them. Hear from Calabrio experts and industry thought leaders in informative webinars, engaging webcasts and dynamic roundtables.
Managing a Remote Contact Center Webinar Series
Few companies have been spared from this dramatic shift, but some have taken it as an opportunity to lead in an evolving world.
Join us Thursday, June 11th at 7am PT / 9am CT / 10am ET and hear Calabrio’s Dave Hoekstra lead a panel of customers in discussing some of the following questions:
- What were some of the major early challenges from the breakout of COVID-19?
- How did these companies address those challenges and maintain strong customer service levels?
- How can organizations capitalize and rethink their organizational structure, assuming that workforce managment has changed permanently?
On Demand
Rapidly Moving to a Work-from-Home Model in Your Contact Center
On Demand
How to Use Analytics to Manage and Respond to Crisis
On Demand
Managing Change in the New Reality
On Demand
Resources to help remote work actually work
On Demand
Forecasting and Scheduling in the New Frontier
On Demand
A Successful CX Strategy Starts with Empathy
On Demand
The Do’s and Don’ts of Creating Agent Scorecards
On Demand
Best Practices for Keeping Remote Employees Engaged
On Demand
Delivering Great Customer Experience in a Work-From-Home Environment
On Demand
Rapidly Moving to a Work-from-Home Model in Your Contact Center
On Demand
How to Use Analytics to Manage and Respond to Crisis
On Demand
Navigating Data Security and Compliance in a Remote Workplace
On Demand
Which of the 4 Types of Customer Feedback Should You be Using?
April 9 at 10 AM ET / 4 PM CET
Keeping Remote Teams Engaged: Quality Assurance Best Practices
As your brand’s voice on the front line, it’s imperative to find new and unique ways to keep your remote agents motivated to maintain performance and deliver quality.
April 7 at 11 AM BST
Delivering Great Customer Experience in a Work-From-Home Environment
Join this 1-hour webinar to learn how to prepare technically for remote working using your contact center solutions, and perhaps more importantly how to ensure that your customers, people and processes are supported.
Available on Demand
Implement real-world actions to quickly shift your contact center to working from home.
Many of our customers are experiencing a significant increase in customer interactions, as well as new challenges associated with agents working remotely.
All Webinars
Hear from WFM experts on where lie the biggest pitfalls when it comes to workforce management, as well as their tips and tricks for solving them.
Learn how smart customer service organizations are using today’s modern workforce optimization tools to adapt to new multichannel environments.
Watch this webinar on demand and learn 10 practical business use cases for having analytics in your contact center.
Watch this webinar to learn how to improve schedule efficiency through flexible schedules within your contact center.
Learn how contact centers are using gamification to addressing such issues as agent turnover, job satisfaction, and career development in order to better retain Millenial agents.
Join Calabrio and Infinite Green for a discussion about the business value created by designing and executing quality omni-channel interactions.
Listen to several different motivational theories and dozens of ideas and case studies about what’s working well in other call centers to keep the staff motivated and happy.
Watch the webinar and see how CXTech innovations can drive Customer Experience success – for your customers and your business.
Learn how new contact center technologies can help you reduce confusion and create positive customer experiences that lead to top line growth.
When we take the time to measure the customer journey we end up achieving both our goals and our customers goal. Watch our on-demand webinar Measuring CX 101 to learn when and how to measure CX to optimize your customer journey.
Watch this webinar with Forrester analyst Ian Jacobs to learn how contact centers are using managed analytics services to gather customer insights.
This first installation of Scheduling School examines why WFM is a key piece in any customer service team’s planning process.
Learn strategies to effectively communicate the importance of business intelligence in the contact center.
Ensure you’re making the best use of agents’ skills and time to meet dynamic customer and business demands.
This recorded webinar-class moves away from the actual scheduling process to what scheduling means for the contact center and the company’s bigger picture.
Watch this webinar and kick your 2019 off strong by keeping these 4 things in mind while optimizing your contact center.
In this webinar on demand, learn how multi-channel analytics can help you better understand and optimize all the steps of your customer journey.
Watch the webinar and hear why Calabrio Customer Connect is the must-attend event for discovering new ideas to improve your contact center.
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WFO CLOUD COMPARISON
Find out about the top considerations for WFO in the cloud and how Calabrio ONE compares to other legacy workforce optimization vendors.
Tags: data sheet
April 13, 2018
Creating the Customer Experience Your Customers Want
Learn to leverage customer experiences and create impactful interactions at every touchpoint through innovative technology.
Tags: webinar
January 1, 2018
5 Ways To Meaningfully Elevate Contact Center Performance
Watch and explore five specific recommendations for turning potential contact center burdens into customer-centric opportunities.
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Best Practices for Workforce Management
Watch the webinar on demand and learn modern and effective Workforce Management best practices from Calabrio’s Brad Snedeker.
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Speech Analytics Best Practices & Pitfalls to Avoid
Tune out the noise and hone in on the most valuable voice-of-the-customer insights with these best practices.
How to Plan a Successful WFO Migration
Prepare for the future of customer engagement by learning best practices for upgrading or migrating your WFO technology.
The Health of the Contact Center
Learn about the results of a Calabrio survey of more than 1,000 agents in the U.S. and the U.K. about the key challenges facing contact center teams today.
Tags: wem
Best Practices in Workforce Management
The virtues of approaching WFM from an enterprise perspective enables you to quickly align your workforce with your workload and deliver a more consistent customer experience.
Setting Realistic Goals for Adherence
Watch the webinar and learn how your adherence policy carries in meeting goals and employee morale.
How to Score a Contact Center Intelligence Hat Trick
Watch this webinar to learn how to get your contact center data in the game and score a big ROI from your customer intelligence data.
Unlock Data Strategies: Why WFM is Key
Watch the webinar and learn to build a successful data strategy with WFM software.
3 Ways to Boost Your Bottom Line with Call Center Analytics
How do you harness speech, text and desktop analytics to make data-driven decisions for your business? In this webinar, learn practical tips, use cases and success stories on how to use contact center analytics to boost your bottom line.
Creating an Intelligent Contact Center for Competitive Advantage
Learn why adding analytics can help you gain the intelligence needed to turn an average contact center into an exceptional one.
Optimize Customer Experience with Actionable Data
Leverage the latest analytics capabilities to understand your customers, identify issues and opportunities and drive smarter decision-making in the contact center and across the business.
Forecasting: The Art of Smarter Scheduling
Scheduling your workforce can be a complicated task. Watch this webinar on demand to learn what it takes to forecast effectively in a multi-channel, multi-skilled world.
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Multi-Site Operations – Challenges and Options
Managing the staffing for a single-site contact center is daunting enough with skill-based routing and today’s multi-media interactions. Watch the webinar to learn more.
Tags: webinar
Are You Afraid of the Cloud?
Learn in this webinar why taking your contact center technology to the cloud is no leap of faith.
Bring New Life to Your Contact Center
Don’t let your cadenced reports bite back. Learn tips and tricks of creating and maintaining a healthy report system that will turn your business into a safe haven from zombie reports.
Control and Flexibility with V10.4
Watch this webinar to see an overview of Calabrio ONE V10.4, which includes 15 new enhancements and features. Plus, get an in-depth demo of one of the most exciting features of V10.4, Calabrio ONE’s Advanced Forecasting tool.
Tags: webinar
Infusing Digital CX with human intelligence
Teleperformance China accelerates its account implementation and streamlines its customer service processes with Teleopti WFM.
The New Look of Customer Experience Intelligence
Learn how Calabrio ONE v11 is elevating the contact center and changing the way businesses like yours work.
Win-Win WFM: Best Practices Make Life Easy for Managers AND Agents
Learn how to take your WFM strategy to the next level and eliminate these 5 common pain point to create a win-win environment for both managers and agents.
Utilizing Customer Analytics Across the Organization
Learn about the history of speech analytics technology and the many benefits that customer analytics can provide across your organization.
The Beginner’s Guide to the Intelligent Contact Center
This session will cover practical tips to help you create intelligence from your contact center data and share it across your organization.
Scheduling School – Getting to Grips with Scheduling Automation
Watch the second installation of the Scheduling School series and learn how an advanced WFM tool can make center life easier and scheduling more dynamic – along with tips and techniques on getting optimized schedules in an efficient way.
The Customer Data Too Often Overlooked by the C-Suite
Learn how businesses can better tap into and use the reliable, unbiased voice of the customer (VoC) data collected by their contact centre.
Unleash the Voice of the Customer
See how listening to the voice of the customer, tracking key trends, and sharing that information enterprise-wide can be easy with proper tools.
Building the AI-Powered Customer Experience Center of the Future
Watch this webinar to learn how AI will become integrated within the contact center environments of the future.
Cracking the Code of Customer Obsession Through Customer Journey Analytics
Understanding what your customers are doing is hard enough, let alone trying to predict where they’re going. The answer: Journey Analytics.
Uplevel Your Staff Planning
In this webinar, you’ll learn how to partner with business leaders to review the risks and opportunities to achieving service goals, while also fulfilling the needs of your agents.
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Scheduling School – Scheduling with Agents and Business in Mind
This third section of the Scheduling School series explores how to work with flexible schedules, part-timers, preference-based schedules and even firemen schedules.
Top 10 Workforce Management Pitfalls (…and How to Solve Them!)
Hear from WFM experts on where lie the biggest pitfalls when it comes to workforce management, as well as their tips and tricks for solving them.
How to Optimize Multichannel Support
Learn how smart customer service organizations are using today’s modern workforce optimization tools to adapt to new multichannel environments.
The Top 10 Use Cases for Contact Center Analytics
Watch this webinar on demand and learn 10 practical business use cases for having analytics in your contact center.
Flexible Scheduling in the Workplace
Watch this webinar to learn how to improve schedule efficiency through flexible schedules within your contact center.
Gamification and the Next Generation Contact Center
Learn how contact centers are using gamification to addressing such issues as agent turnover, job satisfaction, and career development in order to better retain Millenial agents.
Tags: wem
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