Webinars on Demand - Calabrio

Webinars

Calabrio’s deep library of webinars—available right when you want them. Hear from Calabrio experts and industry thought leaders in informative webinars, engaging webcasts and dynamic roundtables.

Managing a Remote Contact Center Webinar Series

Few companies have been spared from this dramatic shift, but some have taken it as an opportunity to lead in an evolving world.

Join us Thursday, June 11th at 7am PT / 9am CT / 10am ET and hear Calabrio’s Dave Hoekstra lead a panel of customers in discussing some of the following questions:

  • What were some of the major early challenges from the breakout of COVID-19?
  • How did these companies address those challenges and maintain strong customer service levels?
  • How can organizations capitalize and rethink their organizational structure, assuming that workforce managment has changed permanently?

On Demand
Rapidly Moving to a Work-from-Home Model in Your Contact Center

On Demand
How to Use Analytics to Manage and Respond to Crisis

On Demand
Managing Change in the New Reality

On Demand
Resources to help remote work actually work

On Demand
Forecasting and Scheduling in the New Frontier

On Demand
A Successful CX Strategy Starts with Empathy

On Demand
The Do’s and Don’ts of Creating Agent Scorecards

On Demand
Best Practices for Keeping Remote Employees Engaged

On Demand
Delivering Great Customer Experience in a Work-From-Home Environment

On Demand
Rapidly Moving to a Work-from-Home Model in Your Contact Center

On Demand
How to Use Analytics to Manage and Respond to Crisis

On Demand
Navigating Data Security and Compliance in a Remote Workplace

On Demand
Which of the 4 Types of Customer Feedback Should You be Using?

As your brand’s voice on the front line, it’s imperative to find new and unique ways to keep your remote agents motivated to maintain performance and deliver quality.

Join this 1-hour webinar to learn how to prepare technically for remote working using your contact center solutions, and perhaps more importantly how to ensure that your customers, people and processes are supported.

Available on Demand

Implement real-world actions to quickly shift your contact center to working from home.

Many of our customers are experiencing a significant increase in customer interactions, as well as new challenges associated with agents working remotely.

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The Future of Retailing and the Real Value of a Meaningful Interaction


Join Calabrio and Infinite Green for a discussion about the business value created by designing and executing quality omni-channel interactions.

January 1, 2018


The Art and Science of Motivating the Contact Center


Listen to several different motivational theories and dozens of ideas and case studies about what’s working well in other call centers to keep the staff motivated and happy.

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Using Sentiment Analysis to Achieve Your Business Goals


Watch the webinar and see how CXTech innovations can drive Customer Experience success – for your customers and your business.


Leveraging the Contact Center to Help Customers Embrace Change


Learn how new contact center technologies can help you reduce confusion and create positive customer experiences that lead to top line growth.


Measuring CX 101


When we take the time to measure the customer journey we end up achieving both our goals and our customers goal. Watch our on-demand webinar Measuring CX 101 to learn when and how to measure CX to optimize your customer journey.

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What You Need to Know About Modern Multichannel Analytics


Watch this webinar with Forrester analyst Ian Jacobs to learn how contact centers are using managed analytics services to gather customer insights.


Scheduling School – Understanding the Core Concepts of Scheduling


This first installation of Scheduling School examines why WFM is a key piece in any customer service team’s planning process.


Analytics and Business Intelligence


Learn strategies to effectively communicate the importance of business intelligence in the contact center.


Top Strategies for Customer Service Optimization


Ensure you’re making the best use of agents’ skills and time to meet dynamic customer and business demands.


Scheduling School – How Scheduling Fits into Contact Centers’ Business Strategies


This recorded webinar-class moves away from the actual scheduling process to what scheduling means for the contact center and the company’s bigger picture.


4 Contact Center Predictions


Watch this webinar and kick your 2019 off strong by keeping these 4 things in mind while optimizing your contact center.

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Creating Actionable Insight from MultiChannel Customer Feedback


In this webinar on demand, learn how multi-channel analytics can help you better understand and optimize all the steps of your customer journey.


Top 5 Ways WFM Can Save You Money Right Now


Agents account for 61 percent of the average contact center’s full operating budget. Learn how implementing WFM technology can save you money right now in your contact center.

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September 21, 2017


IS IT TIME TO INVEST IN A WFM SOLUTION?


Download this Decision Framework from DMG Consulting to determine if you need a workforce management solution for your contact center.

Workforce Management Arrows

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June 21, 2017


Call Center Analytics 101-Everything You Always Wanted to Know


Download the Call Center Analytics 101 Blog post as a PDF.

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January 2, 2017


C3 2019 – Ignite Your Expereince


Watch the webinar and hear why Calabrio Customer Connect is the must-attend event for discovering new ideas to improve your contact center.

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January 1, 2017


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