Webinars on Demand - Calabrio


Calabrio’s deep library of webinars—available right when you want them. Hear from Calabrio experts and industry thought leaders in informative webinars, engaging webcasts and dynamic roundtables.

For contact center leaders and agents alike, the pressures to deliver exceptional customer experience in an evolving world of work are mounting. To rise to the challenge, contact center leaders are looking for smart workforce management tools that will enable them to get more out of their agents. We’ve been building powerful tools that will optimize the way you schedule, forecast change, manage your agents and more.

Sign up for this four-part webinar series and you’ll learn:

  • How NextGen WFM will empower and motivate your agents to perform at the top of their game
  • Which WFM core functionality will allow you to forecast change within your business
  • How the new and customizable scheduling module will benefit remote contact centers
  • Why the key functionality of Calabrio’s WFM matters for you and your agents

Attend each one and be entered in our drawing to win a brand new e-Bike, the Townie Go! 7D.

How to Embrace the Evolved World of Work

On Demand
How to Use Analytics to Manage and Respond to Crisis

Managing a Remote Contact Center Webinar Series

On Demand
Customer Panel: Lessons Learned After Shifting to a Remote Workforce

On Demand
Managing Change in the New Reality

On Demand
Resources to help remote work actually work

On Demand
Forecasting and Scheduling in the New Frontier

On Demand
A Successful CX Strategy Starts with Empathy

On Demand
The Do’s and Don’ts of Creating Agent Scorecards

On Demand
Best Practices for Keeping Remote Employees Engaged

On Demand
Delivering Great Customer Experience in a Work-From-Home Environment

On Demand
Rapidly Moving to a Work-from-Home Model in Your Contact Center

On Demand
How to Use Analytics to Manage and Respond to Crisis

On Demand
Navigating Data Security and Compliance in a Remote Workplace

On Demand
Which of the 4 Types of Customer Feedback Should You be Using?

As your brand’s voice on the front line, it’s imperative to find new and unique ways to keep your remote agents motivated to maintain performance and deliver quality.

Join this 1-hour webinar to learn how to prepare technically for remote working using your contact center solutions, and perhaps more importantly how to ensure that your customers, people and processes are supported.

Available on Demand

Implement real-world actions to quickly shift your contact center to working from home.

Many of our customers are experiencing a significant increase in customer interactions, as well as new challenges associated with agents working remotely.

All Webinars

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Found 102 Results
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Utilizing Customer Analytics Across the Organization

Learn about the history of speech analytics technology and the many benefits that customer analytics can provide across your organization.

January 1, 2018

The Beginner’s Guide to the Intelligent Contact Center

This session will cover practical tips to help you create intelligence from your contact center data and share it across your organization.

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Scheduling School – Getting to Grips with Scheduling Automation

Watch the second installation of the Scheduling School series and learn how an advanced WFM tool can make center life easier and scheduling more dynamic – along with tips and techniques on getting optimized schedules in an efficient way.

The Customer Data Too Often Overlooked by the C-Suite

Learn how businesses can better tap into and use the reliable, unbiased voice of the customer (VoC) data collected by their contact centre.

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Unleash the Voice of the Customer

See how listening to the voice of the customer, tracking key trends, and sharing that information enterprise-wide can be easy with proper tools.

Building the AI-Powered Customer Experience Center of the Future

Watch this webinar to learn how AI will become integrated within the contact center environments of the future.

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Cracking the Code of Customer Obsession Through Customer Journey Analytics

Understanding what your customers are doing is hard enough, let alone trying to predict where they’re going. The answer: Journey Analytics.

Uplevel Your Staff Planning

In this webinar, you’ll learn how to partner with business leaders to review the risks and opportunities to achieving service goals, while also fulfilling the needs of your agents.


Scheduling School – Scheduling with Agents and Business in Mind

This third section of the Scheduling School series explores how to work with flexible schedules, part-timers, preference-based schedules and even firemen schedules.

Top 10 Workforce Management Pitfalls (…and How to Solve Them!)

Hear from WFM experts on where lie the biggest pitfalls when it comes to workforce management, as well as their tips and tricks for solving them.

How to Optimize Multichannel Support

Learn how smart customer service organizations are using today’s modern workforce optimization tools to adapt to new multichannel environments.

The Top 10 Use Cases for Contact Center Analytics

Watch this webinar on demand and learn 10 practical business use cases for having analytics in your contact center.

Flexible Scheduling in the Workplace

Watch this webinar to learn how to improve schedule efficiency through flexible schedules within your contact center.

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Gamification and the Next Generation Contact Center

Learn how contact centers are using gamification to addressing such issues as agent turnover, job satisfaction, and career development in order to better retain Millenial agents.


The Future of Retailing and the Real Value of a Meaningful Interaction

Join Calabrio and Infinite Green for a discussion about the business value created by designing and executing quality omni-channel interactions.

The Art and Science of Motivating the Contact Center

Listen to several different motivational theories and dozens of ideas and case studies about what’s working well in other call centers to keep the staff motivated and happy.


Using Sentiment Analysis to Achieve Your Business Goals

Watch the webinar and see how CXTech innovations can drive Customer Experience success – for your customers and your business.

Leveraging the Contact Center to Help Customers Embrace Change

Learn how new contact center technologies can help you reduce confusion and create positive customer experiences that lead to top line growth.

Measuring CX 101

When we take the time to measure the customer journey we end up achieving both our goals and our customers goal. Watch our on-demand webinar Measuring CX 101 to learn when and how to measure CX to optimize your customer journey.

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What You Need to Know About Modern Multichannel Analytics

Watch this webinar with Forrester analyst Ian Jacobs to learn how contact centers are using managed analytics services to gather customer insights.

Scheduling School – Understanding the Core Concepts of Scheduling

This first installation of Scheduling School examines why WFM is a key piece in any customer service team’s planning process.

Analytics and Business Intelligence

Learn strategies to effectively communicate the importance of business intelligence in the contact center.

Top Strategies for Customer Service Optimization

Ensure you’re making the best use of agents’ skills and time to meet dynamic customer and business demands.

Scheduling School – How Scheduling Fits into Contact Centers’ Business Strategies

This recorded webinar-class moves away from the actual scheduling process to what scheduling means for the contact center and the company’s bigger picture.

4 Contact Center Predictions

Watch this webinar and kick your 2019 off strong by keeping these 4 things in mind while optimizing your contact center.


Creating Actionable Insight from MultiChannel Customer Feedback

In this webinar on demand, learn how multi-channel analytics can help you better understand and optimize all the steps of your customer journey.

Top 5 Ways WFM Can Save You Money Right Now

Agents account for 61 percent of the average contact center’s full operating budget. Learn how implementing WFM technology can save you money right now in your contact center.


September 21, 2017


Download this Decision Framework from DMG Consulting to determine if you need a workforce management solution for your contact center.

Workforce Management Arrows


June 21, 2017

Call Center Analytics 101-Everything You Always Wanted to Know

Download the Call Center Analytics 101 Blog post as a PDF.

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January 2, 2017

C3 2019 – Ignite Your Expereince

Watch the webinar and hear why Calabrio Customer Connect is the must-attend event for discovering new ideas to improve your contact center.


January 1, 2017

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