Watch: Building the AI-Powered Customer Experience Center of the Future | Calabrio

Building the AI-Powered Customer Experience Center of the Future

Webinar On Demand

Learn how to implement a customer experience center and how AI can help drive higher levels of customer loyalty.

 

Todd Marthaler is a 25 year veteran of the contact center field and a Contact Center Analytics Consultant with Calabrio. Before joining Calabrio, Todd was a consultant for two major contact center technology companies. Todd has managed several multi-channel and multi-site contact center operations with Fortune 500 companies in the retail, hospitality, utility and service verticals. Todd has a passion and focus to position the companies he services to deliver the ultimate customer expeirience. He has expertise in IVR and call flow deisgn, workforce management, workflow optimization, operations management, quality assurance, data analytics and voice-of-the-customer programs.

Can your WFO provider also give you the insights you need to improve employee engagement?

As the only WFO provider to combine workforce management with speech, desktop, and text analytics in a single, unified suite, Calabrio ONE is built so that you can easily get the insight needed to operate and improve your contact center.

Snapshot of Calabrio's WFO solution

Better Contact Center Reporting

Calabrio Advanced Reporting makes it easy to understand the insights buried in your modern multichannel contact center. Integrate any data source, any data structure, any vendor—anywhere. Automated data collection, pre-built reports, intuitive ad hoc reporting—no data scientist required. Collaborate and share better data to drive better decision-making across the business.

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