Building the AI-Powered Customer Experience Center of the Future
Webinar On Demand
Learn how to implement a customer experience center and how AI can help drive higher levels of customer loyalty.
Todd Marthaler is a 25 year veteran of the contact center field and a Contact Center Analytics Consultant with Calabrio. Before joining Calabrio, Todd was a consultant for two major contact center technology companies. Todd has managed several multi-channel and multi-site contact center operations with Fortune 500 companies in the retail, hospitality, utility and service verticals. Todd has a passion and focus to position the companies he services to deliver the ultimate customer expeirience. He has expertise in IVR and call flow deisgn, workforce management, workflow optimization, operations management, quality assurance, data analytics and voice-of-the-customer programs.