Watch: Bring New Life to Your Contact Center | Calabrio

Bring New Life to Your Contact Center

Webinar On Demand

Mary Moilanen, Business Intelligence Consultant at Calabrio, explains how and why you should be evaluating the effectiveness of your reporting functions within your business.

 

From custom reporting to data visualization, Mary’s work as a Business Intelligence Analyst helps users transform data into actionable insights. She takes pride in creating solutions that enable users to quickly and easily find value in their data, regardless of their level of analytical expertise.

With a previous career in Actuarial Science, Mary is comfortable working at the intersection of business and technical users, and enjoys finding ways to satisfy the needs of different audiences.

Can your WFO provider also give you the insights you need to improve employee engagement?

As the only WFO provider to combine workforce management with speech, desktop, and text analytics in a single, unified suite, Calabrio ONE is built so that you can easily get the insight needed to operate and improve your contact center.

Snapshot of Calabrio's WFO solution

Better Contact Center Reporting

Calabrio Advanced Reporting makes it easy to understand the insights buried in your modern multichannel contact center. Integrate any data source, any data structure, any vendor—anywhere. Automated data collection, pre-built reports, intuitive ad hoc reporting—no data scientist required. Collaborate and share better data to drive better decision-making across the business.

Dig into more great content.

Call Center Analytics 101-Everything You Always Wanted to Know

Download the Call Center Analytics 101 Blog post as a PDF.

Top 10 Analytics Use Cases

Considering implementing an analytics solution in your contact center? Discover 10 practical, real-world use cases.

The Customer Data Often Overlooked by the C-suite

Learn from over 1,000 C-Suite executives in the U.S. and U.K., about the factors that compel change in their organization and the data sources they rely on to inform their decisions.

Building a Business Case for Advanced Reporting

Struggling with outdated, underpowered and overly-complicated reporting and analytics? Learn how to make the case for advanced reporting in your contact center.

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