Can your WFO provider also give you the insights you need to improve employee engagement?
As the only WFO provider to combine workforce management with speech, desktop, and text analytics in a single, unified suite, Calabrio ONE is built so that you can easily get the insight needed to operate and improve your contact center.
Better Contact Center Reporting
Calabrio Advanced Reporting makes it easy to understand the insights buried in your modern multichannel contact center. Integrate any data source, any data structure, any vendor—anywhere. Automated data collection, pre-built reports, intuitive ad hoc reporting—no data scientist required. Collaborate and share better data to drive better decision-making across the business.
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