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Beth Bax Assistant Director, Quality Assurance, Grand Canyon University

Beth Bax is a Quality Assurance professional with 13 years of experience in higher education. With a keen focus on enabling communication and engagement between all departments and stakeholders, Beth uses effective leadership skills to implement and improve workforce management through systems and policy development. Her knowledge and expertise has allowed her to successfully facilitate change and improve quality procedures by sharing her passion for organizational success.

Kate Gosewisch Technical Support Supervisor, Vantage West Credit Union

Kate Gosewisch is the Technical Support Supervisor at Vantage West Credit Union. She has been in the financial industry for 11 years and has spent the last 9 years working in Technology. It is because of Kate’s role in Technical Support that she is given the opportunity to work with multiple departments putting her at the center of many viewpoints of those using the Calabrio software. Kate’s experience has allowed her to recognize the need for providing an excellent customer experience for both internal and external customers.