Scheduling School – How Scheduling Fits into Contact Centers’ Business Goals
About the Speaker
Dave Hoekstra
WFM Evangelist
Dave has spent his entire professional career in customer service, but it wasn’t until he found WFM that he found his true passion. With over 20 years in WFM, Dave has gained insight into the real world challenges of working in today’s customer service. He is one of the few people who truly gets excited when someone wants to talk about Real Time Adherence or Net Staffing reports.
RESEARCH REPORT
State of the Contact Center 2021: Cloud is here. What’s next?
The modern multi-channel contact center has entered a Cloud-Smart Era.
WFM Product Demo
Watch the Calabrio Workforce Management demo to learn about our modern approach to workforce management.
Webinar On-demand
Expert Panel: Empower your workforce
with a smarter approach
with a smarter approach
Join our panel as they travel through a smarter approach to maintaining proactive empowerment, education and management of remote and hybrid teams
Report
DMG 2020-2021 Workforce Optimization
Product and Market Report
Product and Market Report
The 2020-2021 Workforce Optimization and Market Report foucuses on customer satisfaction in four different areas: overall vendor satisfaction, WFO suite module satisfaction, WFO suite feature satisfaction and WFO suite effectiveness.
