5 Ways To Meaningfully Elevate Contact Center Performance
Presented by:
Brad Snedeker, Director of Customer Advocacy, Calabrio
With over 20 years in the industry, Brad has extensive knowledge of the contact center space with a focus on Workforce Optimization and Engagement. As Calabrio’s Director of Customer Advocacy, he ensures that customers have access to the latest trends and techniques available for Calabrio products. He works directly with users to develop new and innovative techniques to implement Workforce Optimization by driving best practices and education.
RESEARCH REPORT
State of the Contact Center 2021: Cloud is here. What’s next?
The modern multi-channel contact center has entered a Cloud-Smart Era.
Webinar On-demand
Building a Cloud-First Approach to
the Modern Contact Centre Experience
the Modern Contact Centre Experience
From elevating customer experience to enhancing employee engagement through analytics, watch the webinar on-demand and watch as we demystify cloud technology
Guide
The world of remote work has taken on a new meaning. Meet the new challenges that contact centers face in maintaining excellent customer service.