Are You Afraid of the Cloud?
As cloud adoption rapidly accelerates, contact centers are considering making the jump from on premise to the Cloud to increase their workforce optimization suite (WFO) capabilities. Watch the webinar on demand to learn more about the security, functionality and accessibility of migrating your contact center to the cloud.
About the Speakers:
Nicole Price, Customer Experience Manager, Radial, a bpost company
Nicole Price has been in the eCommerce industry for 8 years, beginning with eBay, and now with Radial, a bpost company. As the customer experience manager, Nicole oversees quality management, voice of the customer, and customer experience analytics. She is passionate about closing the gap between current-state customer service and desired future-state customer service, using Six Sigma methodology, technology enhancements, and coaching/quality techniques to create best in class customer service.
Loila Mickelson, Product Owner, Calabrio
Loila represents the voice of the customer in her role as product owner at Calabrio. Her extensive background in software development and call center management provide a unique blend of skills which are well matched to deliver WFO solutions to Calabrio customers. Her passion is “getting it right” by designing workflows, intuitive user interfaces, and software requirements that make work easier, more predictable, and are centered on the customer experience.
RESEARCH REPORT
State of the Contact Center 2021: Cloud is here. What’s next?
The modern multi-channel contact center has entered a Cloud-Smart Era.
Webinar On-demand
Building a Cloud-First Approach to
the Modern Contact Centre Experience
the Modern Contact Centre Experience
From elevating customer experience to enhancing employee engagement through analytics, watch the webinar on-demand and watch as we demystify cloud technology
Guide
The world of remote work has taken on a new meaning. Meet the new challenges that contact centers face in maintaining excellent customer service.
