White Papers & Reports
From the latest best practices and innovative strategies to emerging trends impacting the contact center world, these are resources to keep your business moving forward.
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This in-depth Executive Report from CCW looks at what contact centers are doing to ensure that their customer experience investments achieve results.
April 20, 2017
Discover CCIQ’s Winter 2016 findings about the trends and challenges facing the contact center based on a worldwide survey of contact center leaders.
Learn how advanced contact center analytics technology can unlock rich voice-of-the-customer (VoC) insights and drive business value.
Read this Executive Report from CCW for in-depth research about how contact centers are addressing changes in the customer experience space.
As the contact center landscape changes, so too must the reporting and analytics solutions that drive decision-making and performance management.
Learn how analytics can help uncover customers needs, identify factors causing negative experiences and reduce agent turnover.
Learn how contact centers are turning to innovative technologies to increase customer retention, empower agents and deliver measurable business value.
Security used to prevent contact centers from moving to the cloud. Now, it’s a reason to switch. Learn why 83% of all data center traffic will be cloud-based by 2019.
March 30, 2017
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