White Papers & Reports
From the latest best practices and innovative strategies to emerging trends impacting the contact center world, these are resources to keep your business moving forward.
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Tips and Techniques for Accurate, Effective Forecasting
Predicting the future is no easy task. A properly forecasted and staffed contact center saves the customers time and benefits your bottom line. Download the guide to learn more.
January 1, 2018
The Customer Data Often Overlooked by the C-suite
Learn from over 1,000 C-Suite executives in the U.S. and U.K., about the factors that compel change in their organization and the data sources they rely on to inform their decisions.
CCW Special Report: Customer Sentiment
Are your repeat customers truly loyal? Download the special CCW report and learn how customer sentiment can uncover the answers to the questions you’re asking about customer experience.
SUCCESS IN THE EXPERIENCE ERA
C-suite executives rank customer experience as a key priority of global business. Learn where 800 executives say their organization falls short.
Top 10 Analytics Use Cases
Considering implementing an analytics solution in your contact center? Discover 10 practical, real-world use cases.
Tags: Analytics Kit, Analytics Kit Only
Optimizing the Agent Journey to Perfect the Customer Journey
As new interaction channels become the norm, understand how talent fits the equation. Read the Whitepaper from McGee-Smith Analytics to learn more.
2018 CCW Market Study: The Future of the Contact Center in 2019
Learn how digital technologies will change the contact center environment in 2019
January 1, 2017
2018 CCW Market Study: The Customer Experience
Learn how the modern customer is truly feeling about modern customer service strategies.
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