White Papers & Reports
From the latest best practices and innovative strategies to emerging trends impacting the contact center world, these are resources to keep your business moving forward.
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CCW Market Study: Performance & Metrics
Learn what it takes to create a performance culture within the contact center. Download the 2018 CCW Market Study on Performance and Metrics, sponsored by Calabrio.
Tags: analytics
October 30, 2019
Customers Love Your Finely Crafted Brand Story
Download our ebook to learn how to build a solid brand foundation through the use of analytics.
October 29, 2019
Separating Reality From Hype
Download our ebook to learn 9 ways CMOs and CXOs can use contact center analytics today.
October 28, 2019
Hospitality Businesses: 8 Strategies to Improve the Customer Experience
Hospitality Businesses: Download our ebook to learn 8 strategies to improve your customer experience.
October 27, 2019
Airlines: 7 Strategies to Improve the Customer Experience
Airlines: Download our ebook to learn 7 strategies to improve your customer experience.
October 26, 2019
The UK Customer Experience Decision-Makers’ Guide 2018
Download this new annual report on the CX strategy and technology in UK organisations.
Tags: EMEA
October 25, 2019
Inner Circle Guide to Customer Interaction Analytics
What business issues are customer interaction analytics currently solving? Read and learn how analytics affects the customer experience.
October 24, 2019
Financial Institutions: 9 Strategies to Improve the Customer Experience
Financial Institutions: Download our ebook to learn 9 strategies to Improve the customer experience.
October 23, 2019
The European Contact Centre Decision-Makers’ Guide
Download this new annual report to learn more about the state of the European contact centre environment.
Tags: EMEA
October 22, 2019
What is the Business Value of Moving from Excel to WFM?
Know your limits – ditch the scheduling spreadsheets and learn the business value of owning an effective WFM tool.
October 19, 2019
The IT Guide to WFM
This Whitepaper answers the top 7 questions for seamless WFM investment & Implementation
October 17, 2019
A Guide to Sustainable Business Success
Read our Whitepaper and learn to power your CX and employee engagement with Workforce Management.
October 15, 2019
7 Challenges Contact Centers Face Today
This Whitepaper examines 7 challenges relating to outsourcing contact centers.
October 14, 2019
The Future of Work – The Impact on Business, Consumers and Employees
Technology is setting the pace of change in the workplace and consumers across the globe are taking notice. Download the Whitepaper to learn more.
October 13, 2019
Humanize the Workplace – 8 ways to retain your top talent
Discover 8 proven ways to retain the top talent in your contact center.
October 11, 2019
Gamification – getting started with a real-world strategy
Download the Whitepaper to learn why gamification has become so important and how to utilize it within your contact center.
October 10, 2019
3 Steps to Becoming a Voice of the Customer Super Hero
Grab your cape and learn what it takes to save the day and become a voice of the customer super hero.
Tags: analytics
October 9, 2019
Embracing Digitalization
The future of customer service is now. Read our Whitepaper and embrace digitalization from within your brand.
October 6, 2019
CCW Sponsored Report: Trends in Customer Experience Design & Strategy
Download and learn in-depth research about what customers want, where brands are failing, and how brands are investing in customer experience design & strategies.
October 4, 2019
Calabrio One Overview
Discover how Calabrio ONE can help you provide better customer service with the strategic use of workforce optimization software.
Tags: brochure, Industry resource
April 18, 2019
CCW Market Study: Contact Center Success In The Automation Age
Learn how automation and contact center operations are co-evolving. Download the 2019 CCW Market Study on Contact Center Success In The Automation Age sponsored by Calabrio.
January 1, 2018
Gartner Magic Quadrant for Workforce Engagement Management
Calabrio Named a Visionary in the 2021 Gartner Magic Quadrant for Workforce Engagement Management.
Why Do WFM Projects Fail?
Download our Whitepaper and learn four recommendations that may help you stay on track when implementing WFM technology in your contact center.
What is WFM – A Guide to Workforce Management
What is WFM? How does it work? Who does it impact? Get the full guide to Workforce Management.
Are You Listening? The Truth About What Customers Want in a Digital World
Learn how modern day technology affects the modern day consumer. Is your brand listening?
Tags: EMEA
The Contact Center Guide to Gaining Business Influence
Download the tip sheet to learn 7 tips on how to tell a captivating story with voice of the customer (VoC) data.
Tags: Analytics Kit, Analytics Kit Only
Are You Listening? The Truth About What Customers Want in a Digital World
Learn how modern day technology affects the modern day consumer. Is your brand listening?
The Future of Contact Center Analytics
Analytics technology is evolving rapidly. Learn what’s in store for big data and stay ahead of the curve in your contact center.
Tags: Analytics Kit, Analytics Kit Only
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