White Papers & Reports
From the latest best practices and innovative strategies to emerging trends impacting the contact center world, these are resources to keep your business moving forward.
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Predicting the future is no easy task. A properly forecasted and staffed contact center saves the customers time and benefits your bottom line. Download the guide to learn more.
January 1, 2018
Learn from over 1,000 C-Suite executives in the U.S. and U.K., about the factors that compel change in their organization and the data sources they rely on to inform their decisions.
Are your repeat customers truly loyal? Download the special CCW report and learn how customer sentiment can uncover the answers to the questions you’re asking about customer experience.
C-suite executives rank customer experience as a key priority of global business. Learn where 800 executives say their organization falls short.
Considering implementing an analytics solution in your contact center? Discover 10 practical, real-world use cases.
As new interaction channels become the norm, understand how talent fits the equation. Read the Whitepaper from McGee-Smith Analytics to learn more.
Learn how digital technologies will change the contact center environment in 2019
January 1, 2017
Learn how the modern customer is truly feeling about modern customer service strategies.
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