The European Contact Centre Decision-Makers’ Guide
Contact Babel
The European Contact Centre Decision-Makers’ Guide is a benchmarking study that looks in-depth at many of the major pain points and issues that affect the contact centre industry. Written by Contact Babel, it breaks down data by contact centre size, industry and geographical region.
Download the report to learn how your contact centre compares on:
- Agent position growth rates, as well as staff attrition, absence and average salaries
- Use of technology, including cloud adoption, omnichannel activity and future technology investment plans
- Performance metrics such as agent activity, cost per channel, homeworking and customer experience
- Contact centre growth rates
RESEARCH REPORT
State of the Contact Center 2021: Cloud is here. What’s next?
The modern multi-channel contact center has entered a Cloud-Smart Era.
Webinar On-demand
Building a Cloud-First Approach to
the Modern Contact Centre Experience
the Modern Contact Centre Experience
From elevating customer experience to enhancing employee engagement through analytics, watch the webinar on-demand and watch as we demystify cloud technology
Guide
The world of remote work has taken on a new meaning. Meet the new challenges that contact centers face in maintaining excellent customer service.
