From Goals to Growth: Smarter Performance Management

Therese Fruth,
Senior Enablement Program Manager

Therese Fruth is a Senior Enablement Program Manager dedicated to elevating customer experiences through the strategic use of Conversational Intelligence tools. With over 15 years of experience in the fast-paced world of contact centers and more than 30 years of leadership experience, she brings a powerful combination of industry insight, leadership, and a relentless drive for excellence. Therese is passionate about empowering contact center teams by providing the right tools, training, and coaching to help them succeed. She develops enablement programs built around engaging learning videos, thoughtfully curated content, and targeted knowledge checks and certification assessments—all designed to ensure understanding and application. She strives to ensure programs are practical, efficient, and inspiring, enabling contact center leaders and frontline staff alike to grow, adapt, and excel in their roles. Outside of her professional work, Therese is a proud wife, mother of three, and grandmother of one. She thrives on time spent outdoors and brings a fierce sense of competition to everything she does

V Sachin Venkat,

Product Manager

Product management professional with more than a decade of experience designing and delivering innovative SaaS solutions for global markets, complemented by half a decade of contact center expertise. Skilled at transforming complex challenges into intuitive, data -driven products that elevate customer experience