Trusted by global brands
Calabrio ONE Features
Fully integrated solutions for WFM and much more
Give your teams everything they need to deliver exceptional customer experiences and elevate the value of your contact center. Calabrio’s comprehensive suite combines workforce management, powerful customer experience intelligence, analytics, and more. Leverage leading tools in the deployment model of your choice.
Get AI-powered contact center WFM tools to perfectly balance customer demand, employee satisfaction, and operational excellence. Forecast volume and schedule the right agents with the right skills at the right time. Give agents freedom and flexibility with self-scheduling. And use intelligent automation to streamline workflows and eliminate burdens.
Hear the full voice of the customer with interaction recording that captures every call, email, chat, text, and message. Transform raw, cross-channel conversational data into actionable intelligence with a single source of truth for your customer journey. Securely store all that customer interaction data in the cloud—and quickly pinpoint opportunities to coach agents, prove adherence, and deliver proactive, personalized service.
Seize every opportunity to improve performance. Score every single interaction with automated quality management software. Access audio and screen recordings, contact information, predictive analytics, and evaluation forms in an easy-to-use, unified desktop view. Give managers and agents near real-time visibility into performance, then inspire improvement with built-in gamification, benchmarking, and personalized coaching.
Embed data-driven excellence across your organization, regardless of expertise. Put your contact center—and business—one step ahead of the market with our AI-driven Interaction Analytics suite that delivers insights for predictive sentiment, interaction scoring, and phrase hits. Diagnose root causes, identify bottlenecks, break down silos, and reveal high-impact opportunities to improve both the way your business works—and the ways customers interact with your brand.
Improve the quality of every customer conversation, including those with your customer service AI chatbots and voice bots. Calabrio’s sophisticated chatbot analytics platform makes it easier than ever for your team to monitor the metrics matter and translate insights to improved KPIs.
Improve the quality of every customer conversation, including those with your customer service AI chatbots and voice bots. Calabrio’s sophisticated chatbot-analytics-platform makes it easier than ever for your team to monitor the metrics matter and translate insights to improved KPIs.
Leading Workforce Management
Get AI-powered contact center WFM tools to perfectly balance customer demand, employee satisfaction, and operational excellence. Forecast volume and schedule the right agents with the right skills at the right time. Give agents freedom and flexibility with self-scheduling. And use intelligent automation to streamline workflows and eliminate burdens.
Interaction Recording
Hear the full voice of the customer with interaction recording that captures every call, email, chat, text, and message. Transform raw, cross-channel conversational data into actionable intelligence with a single source of truth for your customer journey. Securely store all that customer interaction data in the cloud—and quickly pinpoint opportunities to coach agents, prove adherence, and deliver proactive, personalized service.
Quality Management
Seize every opportunity to improve performance. Score every single interaction with automated quality management software. Access audio and screen recordings, contact information, predictive analytics, and evaluation forms in an easy-to-use, unified desktop view. Give managers and agents near real-time visibility into performance, then inspire improvement with built-in gamification, benchmarking, and personalized coaching.
AI-Powered Analytics
Embed data-driven excellence across your organization, regardless of expertise. Put your contact center—and business—one step ahead of the market with our AI-driven Interaction Analytics suite that delivers insights for predictive sentiment, interaction scoring, and phrase hits. Diagnose root causes, identify bottlenecks, break down silos, and reveal high-impact opportunities to improve both the way your business works—and the ways customers interact with your brand.
Suite-Wide Reporting
Improve the quality of every customer conversation, including those with your customer service AI chatbots and voice bots. Calabrio’s sophisticated chatbot analytics platform makes it easier than ever for your team to monitor the metrics matter and translate insights to improved KPIs.
Bot Analytics
Improve the quality of every customer conversation, including those with your customer service AI chatbots and voice bots. Calabrio’s sophisticated chatbot-analytics-platform makes it easier than ever for your team to monitor the metrics matter and translate insights to improved KPIs.
A complete suite with a seamless fit
Innovative solutions are only effective if they’re secure, reliable, and scalable. That’s why the Calabrio’s workforce performance suite is built not only to offer a single source of truth for workforce management and customer interaction data but also to do so at a lower total cost of ownership, with maximum uptime, and over the long-term.
Your partner for undisrupted, sustainable success
Calabrio ONE offers leading WFM software that seamlessly integrates with complementary tools for interaction recording, quality management, business intelligence, and chatbot analytics. Contact us to learn more about how quickly we can get your teams up and running.
Customer Stories
A trusted ally to leading brands looking empower employees and maximize performancern
Calabrio ONE is trusted by Fortune 500 brands and counted on by top technology partners. See how we’ve helped leaders in an array of industries get the very most out of their customer experience data.
Calabrio ONE WEM Features
Features to transform—and future-proof—your contact center
Why Calabrio
Powering more meaningful, more human connections
Calabrio solutions are used by millions of agents and counting because we help them unlock the true voice of the customer and deliver what brands crave: engaging interactions, real business intelligence, and sustainable growth.
Customer Reviews
Leaders in contact center workforce satisfaction
See why customers choose Calabrio to quickly turn insights into revenue-boosting action.
Daniel A
Enterprise Applications Analyst III
Brian W
Mid-Market Workforce Management Planner
Cameron M.
Enterprise Application Engineer
Daniel A
Enterprise Applications Analyst III
Brian W
Mid-Market Workforce Management Planner
Cameron M.
Enterprise Application Engineer
Book a Demo
Empower your employees. Transform your CX.
Connect with our contact center transformation and customer experience experts today, and witness firsthand the incredible impact our AI-powered solutions can have for your organization—and your customers.
