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Solutions to Reduce Attrition

Combat Turnover with Comprehensive Workforce Performance Tools

The complete suite to engage, empower, and retain your workforce as you elevate customer experiences

  • Automatically evaluate 100% of interactions to identify personalized insights and drive increased engagement
  • Manage workloads to fight burnout without sacrificing service quality, using advanced forecasting and scheduling.
  • Empower agents to achieve the work-life balance they desire with self-scheduling tools
  • Maximize motivation and set agents up for success with optimized workflows and AI-driven analytics

Trusted by Leading Global Brands

Drive down turnover as you upskill and empower your employees

Solve your most pressing workforce challenges with Calabrio’s intelligent, purpose-built
solutions to reduce attrition.

Reduce Contact Center Agent Attrition

Offer agents a clear view of their future

Limited growth opportunities lead to agents that feel stuck—and are unlikely to stick around. Unlock a complete view of agents’ performance, seamlessly schedule coaching sessions, and empower agents with clear, personalized development plans.
Retain and develop top talent

Provide consistent feedback and coaching

Communication and connection are foundational for engagement and retention. Leverage quality management software that not only streamlines evaluations but facilitates simple, ongoing discussion to build rapport, drive buy-in, and fuel continuous improvement.
Boost employee satisfaction

Grant agents autonomy and support work-life balance

Intense workloads and a lack of say over scheduling are a recipe for low morale and costly burnout. Give agents the flexibility and control they crave with intuitive Self Scheduling. Plus, use leading WFM software to maximize efficiency and manage workloads—even as you better meet customer demands.
Simplify staffing and scheduling

Solutions to Reduce Contact Center Agent Attrition

Explore leading tools tailored to engage and retain teams at modern contact centers.

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25%+

Reduction in attrition

30%+

Increase in contact center productivity

40%+

Decrease in agent and customer effort

91%

Customer Satisfaction

See Our Solutions in Action

Explore how Calabrio solutions have helped leading brands engage agents, reduce attrition, and achieve incredible results.

Setting schedules that balanced customer demand with the needs of workers in 80 countries had been a strain on resources at the world’s largest online rental car service. After adopting the Calabrio WFM system, that all changed.

Rentalcars
Read the story

Lacking effective WFM and QM solutions, GE Appliances turned to Calabrio ONE and Amazon
Connect to unlock incredible gains in efficiency and adherence while shrinking attrition by 25%.

GE Appliances
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Using preference-based scheduling in Calabrio WFM to empower employees with custom, personalized schedules, DISH increased scheduling efficiency, reduced attrition, and improved engagement

Read the story

Experience the World’s Best WEM Tools for Yourself

Explore Calabrio’s powerful features that unlock simpler planning, staffing, and performance management.

Demo Type

Feature

Watch all our demo videos and clickable interactive product demos.

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