Public Sector Customer Experience Strategies | Calabrio

CALABRIO FOR STATE
AND LOCAL GOVERNMENT

CALABRIO FOR STATE
AND LOCAL GOVERNMENT

Tools for an Optimized Workforce and Engaged Citizens

Harness our cloud-based software suite to craft a better contact center experience for your citizens and staff alike. Our modern workforce management solution gives you the power to predict call volume down to the hour, making it easy to staff your contact center and respond to rising citizen demands. Layer our quality management and analytics tools on top to capture every agent interaction and turn your insights into action. And rest assured that your systems will scale to meet citizen needs and fluid staffing changes.

Tools for an Optimized Workforce and Engaged Citizens

Harness our cloud-based software suite to craft a better contact center experience for your citizens and staff alike. Our modern workforce management solution gives you the power to predict call volume down to the hour, making it easy to staff your contact center and respond to rising citizen demands. Layer our quality management and analytics tools on top to capture every agent interaction and turn your insights into action. And rest assured that your systems will scale to meet citizen needs and fluid staffing changes.

Reach your full potential with our dynamic software, pairing a connected WFO suite with robust VoC analytics and BI tools.

Learn how to translate the voice of your citizens into intelligence that elevates your contact center above the rest.

Discover proven methods for building an efficient contact center that solves regional problems while keeping employees motivated.

Learn how the City of Vancouver grew its contact center staff by 567% to handle a fourfold increase in call volume – with 0% agent turnover.

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Modernize Staffing & Boost Citizen Engagement

Calabrio ONE

Call Recording

Capture and retrieve every call quickly and accurately.

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Quality Management

Evaluate every citizen interaction to gain powerful insights.

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Workforce Management

Improve predictability and performance to optimize staffing.

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Calabrio Analytics

Synchronize data for unprecedented visibility and control.

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Data Management

Visualize metrics and track data across your enterprise.

Invest in Your Agents for Better CX

Taking care of your agents is good business. To boost citizen satisfaction, you must know how your agents feel – especially when retention and recruitment are down. Learn how to harness your existing data to uncover agent skill or behavior gaps that affect CX.

Uncover Customer Sentiment and Share Critical Insights / Empower Your Workforce

Take advantage of improved customer satisfaction and optimized agent performance when you use Calabrio ONE software. Read the “Calabrio ONE: Built for the Modern Contact Center” brochure to learn how contact centers – big or small – have harnessed the power of our true-cloud, unified suite.

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