How Calabrio Works with Amazon Connect to Build an Intelligent, Omnichannel Contact Center in the Cloud [VIDEO]
Calabrio ONE’s seamless integration with Amazon Connect allows you to deliver a higher quality, more consistent customer experience across every channel and leverage the voice of your customer to [...]
Calabrio Talks Millennials in the Workplace at Call Center World 2019
This year’s CCW marks the 21st international conference and exhibition for innovative customer dialogue. We are thrilled to be participating in CCW 2019 at the Estrel Congress Center in Berlin [...]
The Year of Customer Experience Through a Year of Blog Posts
As we reflect on the past year, it’s clear that employee engagement and customer experience reigned supreme. With customer expectations on the rise, companies scrambled to develop customer [...]
How Dynamic Availability Helps with Part-Time Agent Scheduling [Video]
Give employees the flexibility to choose when they want to work without increasing your administrative overhead. Watch this video from the Calabrio Academy to learn how to use dynamic [...]
Visualizing Call Center Analytics Tools In Action [Infographic]
Analytics tools reveal insights hidden in the call center and unlock the value of “big data.” For the typical multi-channel call center, capturing and analyzing customer interactions across all [...]
How Agent Follow-up Can Increase Customer Retention After a Bad Experience [Video]
When a customer has a bad experience, it is often up to the contact center to turn the relationship around. Watch this video, brought to you from the Calabrio Academy, to discover five concrete [...]
What It Means to be an “Intelligent” Contact Center
Google the term “intelligent contact center,” and you’ll see it’s been used for years, but its definition constantly evolves and usually is widely disputed. To muddy the waters even further, [...]
