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  • Products
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    • Definitive Guides
      • The CX Lab
      • Managing Remote Workers
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      • Contact Center Reporting
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Tag Archives for: "customer analytics"
Visualizing Call Center Analytics Tools In Action [Infographic]

Visualizing Call Center Analytics Tools In Action [Infographic]

Analytics tools reveal insights hidden in the call center and unlock the value of “big data.” For the typical multi-channel call center, capturing and analyzing customer interactions across all [...]

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C3 2018 Speaker Spotlight: Q&A with Robin Gomez, Radial, a bpost company

C3 2018 Speaker Spotlight: Q&A with Robin Gomez, Radial, a bpost company

We are just a week out from Calabrio Customer Connect (C3), September 10-13 at the Gaylord Opryland Resort & Convention Center in Nashville. Check out the latest from the 2018 Speaker [...]

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Download Business Analytics Report: The Customer Data Too Often Overlooked by the C-suite (US)

Download Business Analytics Report: The Customer Data Too Often Overlooked by the C-suite (US)

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Don’t be Fooled by Contact Center Data—Use Data Management and Analytics Instead

Don’t be Fooled by Contact Center Data—Use Data Management and Analytics Instead

With the emergence of multi-channel communication in today’s contact centers comes an inherent challenge: accessing and understanding all the data created by those various channels. Having a plan [...]

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5 Tips for Presenting Customer Information Data Across Your Organization

5 Tips for Presenting Customer Information Data Across Your Organization

As advances in technology have empowered customers and increased their expectations, both the cost of losing a customer and the value of retaining one have grown. The need for accurate, ongoing [...]

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Download Business Analytics Report: The Customer Data Too Often Overlooked by the C-suite (US)

Download Business Analytics Report: The Customer Data Too Often Overlooked by the C-suite (US)

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4 Tips for Starting Your Contact Center Analytics Journey

4 Tips for Starting Your Contact Center Analytics Journey

It was Oliver Wendell Holmes, Sr. who said, “A moment’s insight is sometimes worth a life’s experience.” Nowhere is this truer than in today’s contact center. Contact centers that capture and [...]

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How Football’s Biggest Game and Contact Center Analytics are Related

How Football’s Biggest Game and Contact Center Analytics are Related

From Apple’s Macintosh “1984” ad to the soda wars of the 1990s (Pepsi and Cindy Crawford), the dotcom ads of the late 1990s/early 2000s (eTrade wasting $2 million on that dancing monkey), the [...]

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Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.

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