The modern multi-channel contact centre has entered a Cloud-Smart Era that moves from a reactive approach — solving urgent business problems with cloud-based solutions — to more proactive [...]
What business issues are customer interaction analytics currently solving? Read and learn how analytics affects the customer experience.
The UK Contact Centre Decision-Maker’s Guide: The Customer Experience Measurement & Improvement Chapter
Learn how customer experience measurements are being utilised to the fullest in the modern contact centre.