Contact Centers: 4 Common Myths About Cloud Security
As a contact center leader, you’ve likely been asked at some point how your department uses “the cloud.” And, while most contact centers do leverage one or more cloud-based applications, many [...]
Considering a Cloud Contact Center? 4 Points to Start the Discussion
As the popularity of cloud computing increases, companies left on the outside are faced with a dilemma. Do you follow suit and join the pack or do you maintain your existing IT structure? It’s a [...]
Public Cloud is Now the Preferred Place for Sensitive Data
A new Intel survey shows that more businesses are seeing the security advantages of the cloud—and rapidly shifting sensitive data and business-critical functions to cloud-based solutions. Intel [...]
Elevating the Contact Center with the Cloud
In the past, the contact center has been viewed as a cost center that was simply focused on resolving customer problems. However, with features like analytics, many brands have discovered that [...]
Flexibility is Key for the Modern, Multichannel Contact Center
With customer expectations at an all-time high, brands have never been under more pressure to deliver a great customer experience if they want to compete for business and, ultimately, customer [...]
