How to Score a Contact Center Intelligence Hat Trick

Calabrio headquarters are based in Minnesota and its Center of Excellence for Analytics based in Vancouver Canada. You can’t live in either place and NOT know hockey playoffs are happening right now. It’s practically sacred. So it seemed appropriate when developing this week’s live webinar to weave in some sort of hockey theme. It also […]

Webinar: How to Score a Contact Center Intelligence Hat Trick

Webinar on Demand How to Score a Contact Center Intelligence Hat Trick Join Calabrio as we share three ways companies can score stronger ROI from customer intelligence data. Contact centers today are inundated with multitudes of customer data. With these multiple, disparate data platforms, the case for using a streamlined customer intelligence hub is stronger [...]

Redirected: Webinar: Boost Your Bottom Line with Analytics

Webinar on Demand 3 Ways to Boost Your Bottom Line with Contact Center Analytics Join Calabrio as we share practical tips, use cases and success stories on how to use contact center analytics to boost your bottom line. Smart contact center leaders know the tremendous value robust speech, text and desktop analytics provide to an [...]

Webinar: Health of the Contact Center

Webinar on Demand Health of the Contact Center Join Calabrio as we share the results of our Health of the Contact Center Study. Each day, customer service and contact center agents connect with hundreds (if not thousands) of customers. They are front-line brand ambassadors whose jobs are becoming increasingly more complex and critical as customer [...]