webinar

What Does it Take to Keep Great Agents: Key Takeaways from the 2021 Health of the Contact Center

Join our expert panel, featuring customer experience extraordinaire Shep Hyken, to uncover insights from Calabrio’s 2021 original research on agent well-being and the health of the contact center.

How to Score a Contact Center Intelligence Hat Trick

Calabrio headquarters are based in Minnesota and its Center of Excellence for Analytics based in Vancouver Canada. You can’t live in either place and NOT know hockey playoffs are happening right [...]

Webinar: How to Score a Contact Center Intelligence Hat Trick

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Webinar: Health of the Contact Center