Learn how businesses can better tap into and use the reliable, unbiased voice of the customer (VoC) data collected by their contact centre.
Watch this webinar to learn how AI will become integrated within the contact center environments of the future.
Watch this webinar to learn how to get your contact center data in the game and score a big ROI from your customer intelligence data.
Calabrio headquarters are based in Minnesota and its Center of Excellence for Analytics based in Vancouver Canada. You can’t live in either place and NOT know hockey playoffs are happening right [...]
How do you harness speech, text and desktop analytics to make data-driven decisions for your business? In this webinar, learn practical tips, use cases and success stories on how to use contact [...]