Workforce management (WFM) solutions should be used in contact centers of all sizes, from sophisticated, omni-channel and multi-site environments with 10 agents to those with thousands of agents. [...]
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support.
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