Workforce Management Suite to Improve Engagement | Calabrio ONE

Calabrio Teleopti WFM Insights FAQ

What is Calabrio Teleopti WFM Insights?

Insights is a cloud-based reporting feature that can be added to a Calabrio Teleopti WFM installation. It provides users with interactive analysis of data through dynamic dashboards and reports while enabling drill-down capabilities to the existing WFM data structure.

How is Insights used?

Insights can be used to create, maintain and update dashboards and reports of your WFM data. Reports can be created from scratch or can be built using included templates.

What technology is behind Insights?

Insights is powered by Microsoft’s PowerBI technology. Power BI is a business analytics service that delivers insights to enable fast, informed decisions. Power BI transforms data into stunning visuals that can be shared with colleagues easily.

  • Visually explore and analyze data all in one view.
  • Collaborate on and share customized dashboards and interactive reports.

How can we get Insights in our Calabrio Teleopti WFM deployment?

Contact your account manager or request to speak to a sales representative for details.

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