Calabrio In the News
The latest buzz from around the web.
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This past summer, 90 Calabrio, Inc. staff came together to assemble 16-inch wheel kids bikes to donate to Twin Cities Habitat for Humanity. […] Read more.
March 12, 2013
Calabrio featured on the Cover of Customer Interaction Solutions. Find out more about our workforce optimization (WFO) software.
March 1, 2013
Last year, I wrote an article entitled Can the Contact Centre Go Mobile? The reaction was certainly mixed between those who could and those who could not envision less physical restriction on an operation that, without a doubt, invokes images of workers tethered to headsets and workstations. […] Read more.
February 20, 2012
After getting a more holistic picture of its members, the AAA Western & Central New York is able to better personalise its services, improving its customer experience and profitability as a result. […] Read more.
January 18, 2012
A new member service infrastructure connects the organisation’s contact centre with branch offices so that AAA Western and Central New York can provide phone, IM and email service to its 850,000 members. […] Read more.
December 6, 2011
Calabrio hits the Fast 50 List in MPLS/STP Business Journal for the second consecutive year .
October 7, 2011
The evidence is undeniable. We are a mobile society, and the pace of our wireless ways is ever increasing with the rising use of devices such as tablet computers and smartphones. […] Read more.
October 3, 2011
Bundling apps improves data management, customer experience Customers today are more demanding and knowledgeable about the companies with which they do business. With a few taps on their smartphones, they can search companies’ Web sites for product and pricing information, patrol product review sites, and read opinions from peers on social media. […] Read more.
September 16, 2011
Should companies monitor employees’ use of social-media sites? The days when a company could simply un-friend social media — hiding it behind a firewall so employees couldn’t access it — are disappearing faster than yesterday’s “Trending Now” topics on Twitter. […] Read more.
August 16, 2011
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