Calabrio In the News
The latest buzz from around the web.
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BroadSource, a leading provider of cloud collabouration and contact centre solutions, today announced a partnership with Calabrio, the customer experience intelligence company, enabling BroadSource customers to quickly deploy a cloud workforce engagement management suite that delivers operational efficiency and effectiveness across every agent location; including home based workers. Read more from the Telecom Reseller here.
October 2, 2020
When situations are not predictable, the routine is snapped, and this allows for breakthroughs and more creative thinking. Now more than ever, companies cannot afford to fear straying from the status quo, that stifles creativity. Read more from Authority Magazine here.
BroadSource, a provider of cloud collabouration and contact centre solutions, announced a partnership with Calabrio, a customer experience intelligence company, enabling BroadSource customers to quickly deploy a cloud workforce engagement. Read more from Contact Centre World here.
September 29, 2020
How have customer service organisations had to evolve during the COVID-19 pandemic? To gain a better understanding of this, our partner Calabrio surveyed 300 contact centre professionals. These insights reveal key trends that will define the contact centre of tomorrow. Read more from the Director's Club Newswire here.
September 28, 2020
Tom Goodmanson is the president and CEO of Calabrio, the global customer experience intelligence company that builds software to enrich human interactions. Since 2008, Tom has led Calabrio’s vision, culture and growth to 700 employees today, helping more than 6,000 customers around the world engage with and understand their customers. Read more from Bitbean here.
September 26, 2020
With customer service and support, figuring out why something happens can be just as important as figuring out what happened. In fact, sometimes the “why” is even more revealing than the “what.” Read more from KM World here.
September 23, 2020
PCI Pal®, the global provider of secure payment solutions, announced a partnership with Calabrio, the customer experience intelligence company, to launch its secure payment solutions in the Calabrio Marketplace. Read more from the Director's Club Newswire here.
This September, back-to-school conversations have involved not just parents and children but also government officials and medical professionals who are grappling with how to control the spread of COVID-19. Read more from Government City News here.
September 22, 2020
PCI Pal®, the global provider of secure payment solutions, today announced a partnership with Calabrio, the customer experience intelligence company, to launch its secure payment solutions in the Calabrio Marketplace. With PCI Pal joining the Calabrio Developer Programme, Calabrio’s customers and channel partners will now be able to take advantage of PCI Pal’s secure payment solutions [...]
Calabrio and 2Ring have joined forces to significantly boost agent and supervisor experiences in Cisco contact centres by integrating selected features from Calabrio Quality Management (Call Recording) and Calabrio Workforce Management (WFM) into Cisco Finesse via the use of 2Ring Gadgets for Cisco Finesse. Read more from Tellicom Reseller here.
September 15, 2020
For the latest on what's new, what's trending, or what's next, 24/7 all talk, all healthcare and health IT. Listen on any device to the biggest thought leaders of the industries. Listen for more from Healthcare Now Radio here.
September 14, 2020
Focused on retaining more customers, Ontario-based Superior Propane partnered with an analytics platform to ensure high-quality customer service. Read more from LP Gas Magazine here.
September 1, 2020
So far, 2020 has been nothing short of challenging for businesses. When the COVID-19 pandemic hit in March, we all scrambled to adjust to the new state of the world. Virtually overnight, hundreds of thousands of agents transitioned to working remotely and the approach, management and infrastructure of contact centres were completely restructured. Read more [...]
The Minneapolis-St. Paul Business Journal held a panel discussion on the topic of the COVID-19 pandemic and technology. Panellists included John Emerick, CFO at Code42, and Kurt Shenk, technology industry senior analyst at RSM. Jenny Kray, CFO of Calabrio, served as moderator. Read more from Minneapolis/St. Paul Business Journal here.
August 28, 2020
Calabrio revolutioniert die Art und Weise, wie Unternehmen ihre Kunden aktiv mit einbeziehen können. Calabrio ONE vereint in seiner Workforce Optimisation Suite (WFO) eine Vielzahl von Möglichkeiten: Anrufaufzeichnung, Qualitätsmanagement, Workforce Management, Sprachanalyse sowie Reporting & Analytics auf hohem Niveau. Read more from CallCentreProfi here.
August 26, 2020
As a business process outsourcer (BPO) or outsourcing contact centre, your agents serve as the face of your clients’ businesses. Low performance and high agent turnover can have a negative impact on the overall business. This can manifest in reduced end-customer loyalty and satisfaction. Read more from Connections Magazine here.
August 25, 2020
The newly containerised architecture of Genesys Engage built using open standards enables Genesys Engage customers to select private or public cloud, on-premises or hybrid deployments with Genesys Cloud or third-party providers. Read more from Data Centre News here.
August 19, 2020
Genesys Engage customers can now more easily adopt cloud-delivered innovations, resulting in a more personalised service that drives customer engagement and loyalty. Read more from Devdiscource here.
August 18, 2020
Contact centres should look to the cloud for inspiration when supporting their home-working agents, says Magnus Geverts of Calabrio. He shows how to drive workforce flexibility, enhance customer experience and employee satisfaction using modern workforce engagement management (WEM) solutions. Read more from MyCustomer here.
August 14, 2020
Genesys, a global leader in cloud customer experience and contact centre solutions, has announced the industry’s first native multicloud architecture. Read more from Directors Club here.
August 13, 2020
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