Jeremy Hamill-Keays, Author at Calabrio (UK)

Out with the old, in with the new – 5 old habits to consign to history

Practical ways to digitalize the customer experience

Very best customer experiences – the new competitive advantage

What’s keeping you from Workforce Management in the Cloud?

Perfect Schedules and Pesky Peaks and Troughs

Jeremy Hamill-Keays, Product Manager, Calabrio takes a look at how workforce management fills the gaps Running a successful contact centre means being proactive and not reactive – once the level [...]

Bringing out the best in the Millennial Generation – Top Tips for keeping Millennials happy in the workplace

Effortlessness: The New Battleground for Customer Loyalty

Fun mobile facts