Jeremy Hamill-Keays, Author at Calabrio (UK)
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  • Solutions
    • Remote Work Solutions
    • Workforce Engagement
    • Customer Experience
    • Enterprise Performance Management
    • Innovation Centre
    • By Industry
    • Risk & Compliance
    • Delivery Models
  • Products
    • Calabrio ONE
    • Call Recording
    • Quality Management
    • Workforce Management
    • Analytics
    • Data Management
  • Resources
    • Definitive Guides
      • Managing Remote Workers
      • Workforce Optimisation
      • Customer Interaction Analytics
      • Workforce Management
      • Customer Experience
      • Quality Management
      • Contact Centre Reporting
    • Resource Centre
      • Demo Centre
      • Blog
      • WFM ROI Calculator
      • Brochures
      • Infographics & Tip Sheets
      • Case Studies & Testimonials
      • White Papers & Reports
      • Webinars
      • Calabrio Academy
      • Live Events
  • Services
    • Professional Services
    • Customer Success Manager
    • Calabrio Technical Support
    • Calabrio Marketplace
  • Customers
    • Case Studies & Testimonials
    • Calabrio Champions
    • Calabrio User Events
    • Calabrio Success Centre
  • Partners
    • Platform Partners
    • Reseller and Alliance Partners
    • Services Partners
    • Calabrio Success Centre
    • Calabrio Developer Programme
  • Careers
  • Contact Us

Archives

Author Archive for: "JeremyHK"
Out with the old, in with the new – 5 old habits to consign to history

Out with the old, in with the new – 5 old habits to consign to history

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Practical ways to digitalize the customer experience

Practical ways to digitalize the customer experience

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Very best customer experiences – the new competitive advantage

Very best customer experiences – the new competitive advantage

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What’s keeping you from Workforce Management in the Cloud?

What’s keeping you from Workforce Management in the Cloud?

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Perfect Schedules and Pesky Peaks and Troughs

Perfect Schedules and Pesky Peaks and Troughs

Jeremy Hamill-Keays, Product Manager, Calabrio takes a look at how workforce management fills the gaps Running a successful contact centre means being proactive and not reactive – once the level [...]

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Bringing out the best in the Millennial Generation – Top Tips for keeping Millennials happy in the workplace

Bringing out the best in the Millennial Generation – Top Tips for keeping Millennials happy in the workplace

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Effortlessness: The New Battleground for Customer Loyalty

Effortlessness: The New Battleground for Customer Loyalty

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Fun mobile facts

Fun mobile facts

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Calabrio is the customer experience intelligence company that empowers organisations to enrich human interactions. The scalability of our cloud platform allows for quick deployment of remote work models—and it gives our customers precise control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centres to uncover customer sentiment and share compelling insights with other parts of the organisation. Customers choose Calabrio because we understand their needs and provide a best-in-class experience, from implementation to ongoing support.

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