Rebecca Martin, Author at Calabrio (UK)
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  • Solutions
    • Workforce Engagement
    • Customer Experience
    • Enterprise Performance Management
    • Innovation Centre
    • By Industry
    • Risk & Compliance
    • Delivery Models
  • Products
    • Calabrio ONE
    • Call Recording
    • Quality Management
    • Workforce Management
    • Analytics
    • Data Management
  • Resources
    • Definitive Guides
      • Managing Remote Workers
      • Workforce Optimisation
      • Customer Interaction Analytics
      • Workforce Management
      • Customer Experience
      • Quality Management
      • Contact Centre Reporting
    • Resource Centre
      • Demo Centre
      • Blog
      • WFM ROI Calculator
      • Brochures
      • Infographics & Tip Sheets
      • Case Studies & Testimonials
      • White Papers & Reports
      • Webinars
      • Calabrio Academy
      • Live Events
  • Services
    • Professional Services
    • Customer Success Manager
    • Calabrio Technical Support
    • Calabrio Marketplace
  • Customers
    • Case Studies & Testimonials
    • Calabrio Champions
    • Calabrio User Events
    • Calabrio Success Centre
  • Partners
    • Partner Community
    • Find a Partner
    • Partner with Calabrio
    • Get Engaged
    • Platform Partners
    • Reseller and Alliance Partners
    • Services Partners
    • Calabrio Developer Programme
  • Careers
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Author Archive for: "Rebecca.Martin"
Calabrio honored as a Fast 50 Company — What does it mean for us, and you?

Calabrio honored as a Fast 50 Company — What does it mean for us, and you?

Any growth as a business in 2020 is a feat of its own, but rapid revenue growth is cause for celebration in a time when “right” can change at any moment. From a customer perspective, flexibility [...]

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Boost Your CX Skills with Help from Calabrio and Rockstar CX

Boost Your CX Skills with Help from Calabrio and Rockstar CX

Our recent Evolving World of Work report showed how customer expectations are only rising. Are you prepared to tackle the challenges of our new working world? Calabrio and James Dodkins want to [...]

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Helping a community in need: Our outreach efforts in the Twin Cities

Helping a community in need: Our outreach efforts in the Twin Cities

For our Calabrio employees, the recent events in Minneapolis have special significance. The Twin Cities is home to our U.S. headquarters, and we wanted to help out as our community dealt with [...]

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How to train remote workers in the art of empathy

How to train remote workers in the art of empathy

In our current work and world climate during COVID-19, many businesses find most of their workforce in an unprecedented situation; forced to work from their own homes. While many of us have lived [...]

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4 Key Ways to Keep New WFH Contact Centre Agents Happy and Engaged

4 Key Ways to Keep New WFH Contact Centre Agents Happy and Engaged

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How to Juggle Remote Customer Service with Distance Learning Needs

How to Juggle Remote Customer Service with Distance Learning Needs

Working from home for the first time as a customer service agent can be a mind shift. Add in new responsibilities as a distance learning instructor for your children—the situation in which so [...]

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Top 3 Reasons to Become a SaaS Developer at Calabrio

Top 3 Reasons to Become a SaaS Developer at Calabrio

We’re often asked what makes Calabrio a top workplace for Minnesota’s sharp, inventive Software-as-a-Service (SaaS) developers—what really sets us apart from all of the other SaaS [...]

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Minneapolis / St. Paul Business Journal Honors Calabrio CFO — Jenny Kray

Minneapolis / St. Paul Business Journal Honors Calabrio CFO — Jenny Kray

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Calabrio is the customer experience intelligence company that empowers organisations to enrich human interactions. The scalability of our cloud platform allows for quick deployment of remote work models—and it gives our customers precise control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centres to uncover customer sentiment and share compelling insights with other parts of the organisation. Customers choose Calabrio because we understand their needs and provide a best-in-class experience, from implementation to ongoing support.

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