Boost Your CX Skills with Help from Calabrio and Rockstar CX

Our recent Evolving World of Work report showed how customer expectations are only rising. Are you prepared to tackle the challenges of our new working world?

Calabrio and James Dodkins want to help! He has now made his award-winning customer experience certification programme available online — and you can apply now for a sponsorship!

Hear it from Dodkins himself:

Throughout the programme, you’ll learn valuable lessons on enhancing your personal CX profile, including:

• How to connect with your customers at a deeper level
• How to look at your business from the ‘outside-in’ and understand your customers’ true needs
• How to map the customer journey, identify places to improve and deliver Successful Experience Outcomes

Here’s an overview of the Accredited Customer Experience Specialist programme, courtesy of Dodkins’ Rockstar CX site:

The ACXS is a new customer experience training and certification programme designed specifically for customer experience professionals who need powerfully simple and immediately impactful tools, techniques, frameworks and mindsets that when applied will radically improve the experience that their company delivers to their customers, gaining a lasting advantage in their industry. Now available online, on demand, on your terms.

We only have a few seats left, so apply now to be considered for a sponsorship! 

Rebecca Martin

As Chief Marketing Officer at Calabrio, Rebecca is responsible for lead generation and pipeline marketing, content strategy, customer marketing, and corporate communications. An unflappable veteran of Minnesota’s emerging technology industry with nearly 20 years of experience, Rebecca has been entrusted with millions in venture capital and the formidable task of building lead funnels, and differentiating and positioning entrepreneurial brands. Most recently, Rebecca was Director of Integrated Marketing for Code42—a data protection and security company—where she fueled a content-driven lead-gen strategy, customer engagement/advocacy and communications initiatives. Prior, Rebecca held marketing leadership roles at Trissential, Stellent, and Oracle. Rebecca holds a B.A. degree from the University of Wisconsin.