C3 2018 Speaker Spotlight: Q&A with Rob Morrissey, TD Ameritrade

Let the countdown begin, we’re less than one month away from C3! Here’s another instalment of our Calabrio Customer Connect (C3) 2018 Speaker Spotlight series.

Rob Morrissey, senior manager of partnerships and emerging products at TD Ameritrade, will be sharing how his company is using artificial intelligence to manage customer interactions and why contact centres of all sizes should consider this technology to improve the customer experience. C3 2018 takes place September 10-13 at the Gaylord Opryland Resort & Convention Centre in Nashville, TN.

Name: Rob Morrissey

Company: TD Ameritrade

Title: Senior Manager, Partnerships and Emerging Products

Experience: 9 years at TD Ameritrade

Q: What are you most looking forward to for C3 2018 and why?

Rob: This will be my first time attending C3, as our firm is new to the Calabrio WFM and Call Recording suite, so, I’m looking forward to everything! I am looking forward to conversing with and learning from experienced users and setting ourselves up for success as we move forward.

Q: What are you passionate about?

Rob: Finding high-tech, high-touch solutions to meet the increasingly complicated needs of our clients and our contact centre, while working to exceed the continually rising level of client expectations.

Outside of the office, I enjoy spending time with my wife and kids, working in my yard, watching sports and playing golf.

Q: Why should people attend your session, From Drudgery to Discipline to Delight: Practical AI Implementations? What will they learn?

Rob: There is a lot of news about artificial intelligence and how it is going to change how we live and do business. This presentation aims to help the audience understand how they can start down the path of utilising AI to impact their business bottom line.

Q: The theme of this year’s conference is Amplify the Connection. What’s one song you’d love to hear amplified at the C3 customer appreciation party?

Rob: “The Ones That Like Me,” by Brantley Gilbert.

About Calabrio Customer Connect (C3)

Calabrio’s annual user conference, Calabrio Customer Connect (C3), is two and a half days of in-depth learning and networking. Through dozens of breakout sessions and roundtable discussions, attendees will learn from experts spanning industries. Share best practises and lessons learned with your peers. Speak with Calabrio executives and technical experts to get more value from your investment in Calabrio solutions and to provide feedback for future products.

Julianna Thomas

Julianna Thomas, Customer Marketing Specialist, is responsible for creating captivating experiences for Calabrio customers. Julianna works to create engaging content and relationships, and add a little fun to each Calabrio customers’ day. She has been with Calabrio for a little over a year and holds a B.A. in marketing from the University of Minnesota.