Calabrio Builds on Promise of Easy, Personalised and Smart Solutions for Enterprises
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Calabrio Builds on Promise of Easy, Personalised and Smart Solutions for Enterprises
Complexity in the contact centre impacts the bottom line. And customer service interactions are projected to increase not just in volume, but also in complexity over the next two years as the mediums for customer engagement are changing and expanding. Add to that the challenge for enterprise organisations to manage their fast-paced, sprawling contact centres.
Enterprise customers require technology that scales quickly based on contact centre volume and heightened business requirements. This week, we announced a new release of Calabrio ONE in which we deliver on our long-standing promise of easy, personalised and smart solutions. This launch is a continuation of our partnership with enterprise customers to innovate the modern contact centre.
With this release, Calabrio introduces powerful enterprise scalability and management capabilities including:
- New workforce management features to drive accuracy and predictability into scheduling and forecasting for large contact centre workforces.
- New suite-wide platform and quality management enhancements ease administration of users and systems by reducing the burden on IT and contact centre staff.
- Best-in-class analytics to significantly improve transcription-based speech recognition and analysis.
And, Calabrio ONE continues to exceed industry standards through deeper integrations with leading Contact Centre as a Service (CCaaS) providers Amazon Connect and Cisco Customer Journey Platform.
The new version of Calabrio ONE is now available.
As Chief Marketing Officer at Calabrio, Rebecca is responsible for lead generation and pipeline marketing, content strategy, customer marketing, and corporate communications. An unflappable veteran of Minnesota’s emerging technology industry with nearly 20 years of experience, Rebecca has been entrusted with millions in venture capital and the formidable task of building lead funnels, and differentiating and positioning entrepreneurial brands. Most recently, Rebecca was Director of Integrated Marketing for Code42—a data protection and security company—where she fueled a content-driven lead-gen strategy, customer engagement/advocacy and communications initiatives. Prior, Rebecca held marketing leadership roles at Trissential, Stellent, and Oracle. Rebecca holds a B.A. degree from the University of Wisconsin.
