Calabrio is a company that has thrived through strategic partnerships. Whether long-term partnerships like Cisco or Avaya, or newer collabourations with Amazon Connect, Twilio or UJET, we deliver value to customers by making the connection between their on-prem or cloud contact centre to our leading workforce engagement management platform.
We see our services through the lenses of openness and flexibility — we want to work with what you have, not the other way around. Our recent Evolving World of Work study highlights the need for such flexibility; seventy percent of contact centre managers expect customers will demand multiple forms of communication beyond voice.
With these goals in mind, today we’re announcing a new partnership with Genesys®, centreed around the Genesys Engage™ solution. With its newly containerized multicloud architecture built using open standards, it’s now simpler for organisations to build a rich multivendor ecosystem and tailor their infrastructure, deployment and management models to fit their business.
You can learn more about the partnership in the official Genesys release. We’ll unveil more details about the integration from our side in the coming months. Until then, check out our Calabrio ONE overview page to learn about what we offer, and send us a message if you have any questions!