Last week I talked about how we at Calabrio are approaching the impact of coronavirus on our employees, as well as our employee-customer collabouration. Since then, we have seen a huge amount of engagement across our Teams channels, a reduction in the concern about working from home and rewarding online workshops with customers. Virtual meetups and coffee breaks are also going strong.
While establishing what Calabrio’s new ‘business as usual’ is, as a company that serves contact centre customers, we have been working hard to find ways to help clients empower their agents and other contact centre staff. Anyone who has attempted to contact an airline, hotel, medical facility or even an entertainment venue has noticed the enormous impact that COVID-19 has had on these organisations and entire industries.
Here are a few things I have learned this week that I am passing along. Check out my full article on TMCnet.
At Calabrio, our goal is to be both transparent and empowering, for employees and customers. I am hoping some of these thoughts will inspire other leaders to do the same. Read my full thoughts on TMCnet.