C3 2018 Speaker Spotlight: Q&A with César Martínez, BanReservas
With only a few days remaining until Calabrio Customer Connect (C3), we’re highlighting some of our customer presenters on the Calabrio blog in a Speaker Spotlight series. César Martínez, planning and strategy manager at BanReservas, will be sharing tried-and-true methods for getting everyone on board when implementing a new WFO tool or replacing an existing […]
Is it really a ‘tug of war’ in contact centres?
When operations wants one thing and agents want another the atmosphere can become tense. Karim Chabane at Calabrio reveals how to work as a team and outlines several Workforce Management (WFM) practises to bring a meeting of minds in contact centres. The term ‘contact centre’ can still conjure up the vision of a massive open-plan [...]
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C3 2018 Speaker Spotlight: Q&A with Raymon Bickell, Consumer Cellular
Calabrio Customer Connect (C3) 2018 is next week! We can’t wait to see you all there. Check out our latest in the 2018 Speaker Spotlight series. Raymon Bickell, workforce management planner at Consumer Cellular, will be sharing how his company takes a proactive approach to staffing, in addition to his best practises for building a […]
C3 2018 Speaker Spotlight: Q&A with Daniel Acosta, Houston Methodist
With only a few days remaining until Calabrio Customer Connect (C3), we’re highlighting some of our customer presenters on the Calabrio blog in a Speaker Spotlight series. Daniel Acosta, call centre applications analyst III, will be sharing how Houston Methodist created a positive partnership between their IT and operations departments in order to ensure the […]
C3 2018 Speaker Spotlight: Q&A with Robin Gomez, Radial, a bpost company
We are just a week out from Calabrio Customer Connect (C3), September 10-13 at the Gaylord Opryland Resort & Convention Centre in Nashville. Check out the latest from the 2018 Speaker Spotlight series. Robin Gomez, data and analytics director at Radial, a bpost company, will be sharing use cases for metadata integration, the insights his […]
C3 2018 Speaker Spotlight: Q&A with Josie Trimnal, Grand Canyon University
With only a few weeks remaining until Calabrio Customer Connect (C3) 2018, we’re highlighting some of our customer presenters on the Calabrio blog in a Speaker Spotlight series. Josie Trimnal, operations quality analyst at Grand Canyon University, will be sharing the results her organisation has seen since implementing evaluator goals on a full-time basis and […]
Calabrio Customer Connect (C3) 2018: Where Contact Centre Innovators Amplify Their Connections with Customers and Employees
It’s that time of year again—time for Calabrio’s annual user conference Calabrio Customer Connect (C3)! And have we got an amazing event in store for you. Aptly themed “Amplify the Connection,” our eighth annual conference will give you the tools you need to turn your contact centre into a centralised source of invaluable customer data […]
C3 2018 Speaker Spotlight: Q&A with Ryan Bradley, Selective Insurance
We are just two weeks out from Calabrio Customer Connect (C3), September 10-13 at the Gaylord Opryland Resort & Convention Centre in Nashville, TN. Check out the latest from the 2018 Speaker Spotlight series. Ryan Bradley, vice president at Selective Insurance, will be sharing his simple approach for gaining buy-in for analytics across your organisation, […]
