When a brand delivers great customer experience, customers are more likely to establish a positive connection and long-term loyalty towards that brand. Given this, most companies spend countless hours and resources looking for ways to improve customer experience strategies. However, the customer experience is only a part of the equation. Every day, company representatives interact […]

Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. For us, C3 is not only a time to share our vision for the future, but to hear the business challenges our customers are trying to solve and which best practises they are using to get the [...]

At this year’s Calabrio Nordic Forum we heard Kelly Tainton, a neuroscience and performance strategies specialist, speak on the performing brain and ‘why neuroscience beats management-babble.’ Kelly interestingly proclaimed that the biological and neurological processes that make a person, such as a contact centre agent, skilled in their chosen profession aren’t easy to explain or [...]

This week, as we hosted customers and partners during our Calabrio Customer Connect (C3) conference here in Minneapolis, we took a deeper dive with many of our clients during breakout sessions as they discussed their experiences with Calabrio. One of the most popular topics was analytics, and we know that multichannel analytics are changing the [...]

C3 2016 in Minneapolis Our C3 conference kicked off this week here in Minneapolis, and we are thrilled that nearly 400 attendees have decided to spend the next three days with us to learn more about our vision for the coming year, hear from other customers about how they’re using Calabrio, and attend breakout and […]

At Calabrio, we’re all about freedom. Our mission is to give contact centres around the world the freedom, flexibility and omnichannel tools they need to stay on top of what customers want and create a great experience—every time and across every channel. With this in mind, we built Calabrio ONE to deliver on that promise […]

Through the eyes of a typical contact centre, Ben Willmott at Calabrio takes a look at how empowering the latest Workforce Management technology can be There is a motto that says, ‘take care of your employees – engage them, empower them, satisfy them and customer satisfaction will follow”. If you don’t look after your staff, [...]

Your contact centre is a superhero? You might be surprised—after all, contact centres are often: Under-valued by the larger organisation Under-funded Viewed purely as a cost centre The first place budget is cut when the need arises And staffed by entry-level employees Not exactly the standard definition for a superhero. But for customer-centric organisations, the […]