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Top 8 Reasons to Catalyze Your Customer-Conscious Corporate Strategy

Calabrio is growing Sure, we have a bias, but our belief that Calabrio ONE is the most innovative and visionary customer engagement and analytics technology available today is based on eight solid reasons. More than 4,000 customers around the globe agree, and they are integrating their solutions at a rate four times the industry average. […]

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9 Myths to Debunk for a Data-Powered Contact Centre

As customers become more empowered through technology, so must the organisations that serve them. Analytics in the data-powered contact centre are proven to drive KPIs across key metrics, including first contact resolution, cross promotions and overall customer satisfaction. “Contact centre agents are at the forefront of addressing client needs and have a direct and profound [...]
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Making the Customer Journey Easy

Staples really got it right with their bright red “easy” button. Millennials place a huge emphasis on making it easy for them to do business with a company. And while it is the Millennial generation that forced the issue – go Millennials! – Boomers and Generation X’ers are more than happy to add their voices to […]

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Workforce Management – trends and visions

Autumn 2015 blog series: “Workforce Management in the making – how’s it done and who’s behind it all?” – Number 5 of 5 postings. Olle Düring: As the final posting to our autumn blog series, Workforce Management in the making – how’s it done and who’s behind it all, I’d like to share some thoughts on [...]
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Finding the Quality Needle in a Haystack of Calls

When you’re managing a contact centre, there are several factors that go into fostering the development of your customer care representatives – workforce optimization and management are the bare essentials, but we all know that it takes a lot more than that. At Calabrio, we know the success of a contact centre is directly tied […]

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Calabrio in One Word

The Calabrio culture is important to us With any company, there’s something that goes beyond the tangible things that are sold. It’s culture, and it changes everything about doing business. Good business isn’t a transactional experience. It’s a shared one. It’s relationship building. We’re incredibly proud that when a customer partners with Calabrio it’s only [...]
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Women in Tech: Q&A with Ri Zoldak

In honor of the annual Grace Hopper Celebration (GHC) of Women in Computing Conference that took place last week in Houston, Texas, I sat down with Calabrio’s Ri Zoldak, lead UX software engineer, to discuss her experiences as a woman in tech. In this Q&A, Ri talks about her journey to a career in software […]

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Reducing the Burden of PCI Compliance in the Contact Centre

In recent years retailers have been among the top targets for cyber criminals. As credit card use continues to expand and data security breaches plague organisations across industries, protecting sensitive customer data ranks among the top priorities for executives. Since discount retailer Target reported a data breach affecting 40 million debit and credit card accounts during […]

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