In honor of the annual Grace Hopper Celebration (GHC) of Women in Computing Conference that took place last week in Houston, Texas, I sat down with Calabrio’s Ri Zoldak, lead UX software engineer, to discuss her experiences as a woman in tech. In this Q&A, Ri talks about her journey to a career in software […]
In recent years retailers have been among the top targets for cyber criminals. As credit card use continues to expand and data security breaches plague organisations across industries, protecting sensitive customer data ranks among the top priorities for executives. Since discount retailer Target reported a data breach affecting 40 million debit and credit card accounts during […]
Those familiar with workforce management (WFM) know it brings about great, wonderful efficiency. Those, however, new to WFM may mistakenly regard it as primarily a management tool, to be used at the expense of staff; i.e. management versus staff. They may hesitate, thinking that because of this, staff acceptance will be difficult to achieve. This […]
Analytics Q&A with Matt Matsui At this year’s Calabrio Customer Connect (C3), Matt Matsui, senior vice president, product strategy and marketing at Calabrio, delved into the power of analytics, the capabilities behind it, and the potential for companies everywhere to employ analytics to better serve customers and gain more insights to drive corporate strategy. In […]