Healthcare Customer Experience Strategies – Calabrio (UK)

Customer Experience Strategies for Healthcare Organisations

Scalable, Robust Workforce Optimisation
and Powerful Voice of the Customer Analytics
for Your Healthcare Contact Centre

Customer Experience Strategies for Healthcare Organisations

Scalable, Robust Workforce Optimisation
and Powerful Voice of the Customer Analytics
for Your Healthcare Contact Centre

customer experience strategies

For Hospitals, a Better Patient Experience is Paramount for Success

As competition for revenue, patients and future growth intensifies, it is critical for hospitals to focus on creating an outstanding patient experience. Several studies have proven a link between patient experience, hospital volumes and overall revenues. In fact, hospitals with patient satisfaction in the 90th percentile see a 33% increase in patient volumes and $5.4 million in additional revenue annually.

But creating a better patient experience starts by listening to the voice of the patient, which is not always easy to do in the fast-paced world of healthcare. This is where Calabrio can help.

Calabrio offers advanced analytics tools that allow hospitals to analyse 100% of patient interactions through their contact centre.

Our intuitive and easy-to-use platform makes it easy for hospital administrators and patient experience teams to pinpoint areas of improvement and identify dissatisfied patients. And our custom dashboards let you quickly measure critical KPIs such as Net Promoter Scores and patient sentiment.

Learn more about our experience helping healthcare organisations improve patient experience. Scroll down to see how we’ve helped leading companies such as HCA Healthcare, Methodist Hospital and Tampa General Hospital increase patient satisfaction up to 45%. And be sure to download our ebook which shares 7 ways hospitals can improve the patient experience.

customer experience strategies

A 5% increase in employee engagement = a 3% increase in revenue

There were 3.14 million patient records breached in the first half of 2018

Leaders focused on patient experience have 60% more engaged employees

A fully integrated agent & customer engagement suite.

Calabrio ONE

Calabrio ONE customer experience strategies

What can we help you with?

call recording customer experience strategies

Call Recording

 Amazingly clean and simple. Capture and retrieve calls quickly and accurately. Never miss a call.

quality management- customer experience strategies

Quality Management

Access and evaluate 100% of your customer interactions. Gain powerful performance insights.

workforce management- customer experience strategies

Workforce Management

More than optimised staffing levels, modern tools improve predictability and performance.

analytics- customer experience strategies

Calabrio Analytics

Integrate multichannel customer input to gain unprecedented visibility and control.

advanced reporting- customer experience strategies

Data Management

Visualise call centre metrics. Cross-reference data enterprise-wide. Deliver impactful insights.

Healthcare Organisations: 4 Must-Have Tips to Improve the Patient Experience

As competition for patients, revenue and future growth intensifies, the patient experience is critical to healthcare organisations. Smart healthcare leaders have long administered patient surveys, but these surveys are often left unanswered, or only answered by those patients on the far end of the spectrum (either extremely satisfied or dissatisfied).

HCA Healthcare Increases Customer Satisfaction by 35-45% using Calabrio ONE

HCA Healthcare increases productivity and call centre efficiency across multiple locations using Calabrio ONE.

7 Strategies to Improve the Patient Experience

It’s no longer simply about answering phone and measuring call times. Smart healthcare contact centre leaders today know: there’s huge value in patient interactions. Download our WhitePaper to learn more.

Healthcare Case Studies for Calabrio ONE

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