UK Customer Connect 2024 - Manchester

Registrations are closed

Thank you for your interest in the Customer Connect Event in Manchester! Unfortunately, we're at maximum capacity. If you're interested in attending, we'd love to see you in Newbury on May 9, 2024. www.eventbrite.com/e/uk-customer-connect-2024-newbury-racecourse-tickets-828623734897 Please email events@calabrio.com for any questions.

UK Customer Connect 2024 - Manchester

Join Calabrio for a full day of education, discussion, and networking with your contact centre peers!

By Calabrio

Date and time

Tue, 16 Apr 2024 09:30 - 17:00 GMT+1

Location

The Edwardian Manchester, A Radisson Collection Hotel

Peter Street Manchester M2 5GP United Kingdom

Agenda

9:30 AM - 10:00 AM

Arrivals & coffee

10:00 AM - 10:20 AM

Welcome & introductions

10:20 AM - 10:50 AM

Industry trends & challenges

10:50 AM - 11:50 AM

Experience exchange

11:50 AM - 12:50 PM

Lunch

12:50 PM - 1:50 PM

Customer Panel

1:50 PM - 2:30 PM

WFM Product Update

2:30 PM - 2:45 PM

Break - time to network!

2:45 PM - 3:15 PM

QM and analytics 

3:15 PM - 3:45 PM

Breakout session #1

3:45 PM - 4:00 PM

Break

4:00 PM - 4:30 PM

Breakout session #2

4:30 PM - 4:45 PM

Final wrap up & quiz

4:45 PM - 5:45 PM

Happy hour!

About this event

This event is your opportunity to connect with the Calabrio team and users in a location near you! The event is free to attend.

Here’s what you can look forward to:

  • Calabrio ONE roadmap and customer speakers
  • Meet the expert sessions, including beginner & advanced WFM, QM and Analytics
  • Hear from other users who are taking their contact centers to the next level.
  • Lots of opportunity to discuss and network

Secure your spot now as space is limited! And stay tuned for a full agenda to be released soon.

Contact Events@Calabrio.com with any questions.

Parking

NCP Great Northern is a 5-minute walk from the hotel, the address is:

NCP, Watson Street, Manchester, M3 4EE and is £28 for 24 hours.

QPARK is a brisk 12-minute walk from the hotel, the address is:

QPARK, First Street, M15 4FN and is £13.50 once the discount QR has been applied which is collected upon departure.

Any photos taken at this event may be used for future marketing purposes. If you have any questions or concerns, please reach out to champions@calabrio.com

Organised by

Calabrio

Calabrio, the workforce performance company, empowers your contact center as a brand guardian with our true-cloud, fully integrated suite to enrich and understand human interactions.

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