Results show most contact centres are embracing work changes and expect them to benefit the industry long term. Read more about these industry changes from Customer Service Manager here.
Calabrio Study Finds Pandemic is Accelerating the Evolving World of Work for Contact Centres2020-06-262020-07-21https://www.calabrio.com/uk/wp-content/uploads/2017/03/calabriologo-tm-red-rgb-2.pngCalabrio (UK)https://www.calabrio.com/uk/wp-content/uploads/2017/03/calabriologo-tm-red-rgb-2.png200px200px
Calabrio is the customer experience intelligence company that empowers organisations to enrich human interactions. The scalability of our cloud platform allows for quick deployment of remote work models—and it gives our customers precise control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centres to uncover customer sentiment and share compelling insights with other parts of the organisation. Customers choose Calabrio because we understand their needs and provide a best-in-class experience, from implementation to ongoing support.