Calabrio Study Finds That the Pandemic is Accelerating the Evolving World of Work for Contact Centres - Calabrio (UK)

Calabrio’s new study found that most contact centre managers view the changes they were initially forced to make due to COVID-19 as positive steps toward building richer employee and customer experiences in the long term. Read about the full findings on Call Centre Times here.

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Calabrio, the customer experience intelligence company, has released a study detailing how customer service organisations are evolving due to the COVID-19 pandemic. Read more about this study from the Directors’ Club Newswire here.

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