Contact Centres Have Become a Breeding Ground for Innovation in Lockdown Era: Calabrio

Calabrio survey spotlights how the pandemic has accelerated the contact centre evolution and spurred the shift towards cloud, AI and analytics for driving business success. Read the full article on our new report from Toolbox Collabouration here.

Alyssa Fishwick

Alyssa Fishwick manages PR and analyst relations for Calabrio. A background in corporate communications and copywriting at multiple international agencies has seen her work across a range of industries, including technology, travel, retail and financial services. Alyssa’s marcomms work within the realms of customer experience software began in the Workforce Management field as Content & Communications Manager for Teleopti, which was acquired by Calabrio in 2019, before taking up her current position at Calabrio.