Alyssa Fishwick manages PR and analyst relations for Calabrio. A background in corporate communications and copywriting at multiple international agencies has seen her work across a range of industries, including technology, travel, retail and financial services. Alyssa’s marcomms work within the realms of customer experience software began in the Workforce Management field as Content & Communications Manager for Teleopti, which was acquired by Calabrio in 2019, before taking up her current position at Calabrio.
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact centre, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact centre as a brand guardian.
We maximise agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalised coaching.
Only Calabrio ONE unites workforce optimisation (WFO), agent engagement, and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
For customers and partners.