Advanced Reporting Features | Calabrio ONE

Product Features

Calabrio Advanced Reporting

See the Story Your Data Tells

comprehensive

Comprehensive

Integrate any data source, any data structure, any vendor—anywhere.

simple

Simple

Automated data collection, pre-built reports, intuitive ad hoc reporting—no data scientist required.

usable

Usable

Collabourate and share better data to drive better decision-making across the business.

Comprehensive

Create a central source of truth for customer interaction information.

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central-repository

Central Repository

Secure, cloud-based storage for your most valuable business data.

omni-channel-capture

Omnichannel Capture

Seamlessly blends data from every channel, including voice, Web, social media, chat and email.

business-systems-integration

Business System Integrations

Integrate with omni-channel routing systems, customer relationship management, human resource management and custom-built systems.

flexible-deployment-options

Flexible Deployment Options

Deploy on-premises, in the cloud or as a hybrid—whatever fits your organisation’s needs.

scalable

Scalability

Lambda data processing architecture designed to handle massive quantities of real-time data from virtually any contact centre system.

Examples of Pre-Built Integrations for a Shorter Time to Value

Utilise a robust set of out-of-the-box integrations with leading contact centre systems—including tight integration with Calabrio ONE.
Other pre-built third-party integration examples include:

 ACD/CCaaS

Amazon Connect
Avaya
Cisco
Genesys

Enterprise Software

Amazon
Microsoft
Oracle
Salesforce.com

Simple

Reporting tools that don’t require a degree in data science.

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automated-data-collection

Automated Data Collection & Transfer

Automated data collection workflows leverage pre-built data adapters to pull data from multiple contact centre systems.

automated-reporting

Automated Reporting

Out-of-the-box functionality based on industry-specific best practises. Eliminate time, cost and errors from manual reporting.

user-friendly-control

User-Friendly Control

An intuitive, easy-to-use command centre allows anyone to design, schedule, manage and interact with data.

customised-reports

Data Explorer

Create highly customised or ad hoc reports to fit unique business needs, working with everyday business terms you understand.

Usable

Collabourate and share better data to drive better decision-making across the business.

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Rich Visualisations

Simple charts and graphs turn complex data into easy-to-understand insights.

benchmarking

Benchmarking

Display real-time call centre data alongside historical information to identify and act upon trends.

realtime-dashboards

Real-Time Dashboards and Scorecards

Deliver immediate feedback to boost employee engagement and make on-the-fly adjustments to operations.

central-command-centre

Central Command Centre

Managers from across the enterprise can access reports from a single online portal.

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Easily Shareable

Share relevant reports and information with the click of a button. Export to Excel or PDF to enable collabouration anytime, anywhere.

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