Remote/Hybrid Contact Centres are Here to Stay - Calabrio (UK)

Remote/Hybrid Contact Centres are Here to Stay

Today’s workers and contact centre agents are accustomed to the schedule flexibility, time savings and better work-life balance 2020’s abrupt, massive shift to work-from-home (WFH) afforded them.

Can your WFO provider also give you the insights you need to improve employee engagement?

As the only WFO provider to combine workforce management with speech, desktop, and text analytics in a single, unified suite, Calabrio ONE is built so that you can easily get the insight needed to operate and improve your contact centre.

Dig into more great content.

Call Centre Analytics 101-Everything You Always Wanted to Know

Download the Call Centre Analytics 101 Blog post as a PDF.

Creating Actionable Insight from MultiChannel Customer Feedback

In this webinar on demand, learn how multi-channel analytics can help you better understand and optimise all the steps of your customer journey.

Top 10 Analytics Use Cases

Considering implementing an analytics solution in your contact centre? Discover 10 practical, real-world use cases.

Top Strategies for Customer Service Optimisation

Ensure you’re making the best use of agents’ skills and time to meet dynamic customer and business demands.

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