Remote/Hybrid Contact Centres are Here to Stay
Today’s workers and contact centre agents are accustomed to the schedule flexibility, time savings and better work-life balance 2020’s abrupt, massive shift to work-from-home (WFH) afforded them.
Can your WFO provider also give you the insights you need to improve employee engagement?
As the only WFO provider to combine workforce management with speech, desktop, and text analytics in a single, unified suite, Calabrio ONE is built so that you can easily get the insight needed to operate and improve your contact centre.
Dig into more great content.
Download the Call Centre Analytics 101 Blog post as a PDF.
In this webinar on demand, learn how multi-channel analytics can help you better understand and optimise all the steps of your customer journey.
Ensure you’re making the best use of agents’ skills and time to meet dynamic customer and business demands.
Considering implementing an analytics solution in your contact centre? Discover 10 practical, real-world use cases.
