When it comes to making operations more efficient, most executives know they need to leverage data to identify areas of improvement. Data collection and storage is manageable, but executives can easily find themselves with a mountain of information and more questions than answers. How do you move from the collection phase to extracting insights and driving real value for the company?
One option is to hire a team of highly trained data scientists to dig through the data. While this may net good results, it is also quite costly and may not be very realistic for smaller businesses. The other option is to partner with a technology provider that has both the man and technical power to perform integrated data analysis and derive insights for you, the way Calabrio does for our customers.
This is a stark contrast to the months it would take to find and train the right team of people or overlay separate pieces of bulky analytics software. Instead the rapid instalation of the data mart means fewer missed opportunities to start making sense of that mountain of data.
With integrated analytics, they can simply type the agent’s number and see everything from how many calls that person has taken in the last hour to what kinds of resources are open on his or her desktop during calls.
Best of all, the more data an organisation can collect and analyse over time, the more they can predict outcomes and take preemptive action to get ahead of negative results before they occur.