As Calabrio deploys its true cloud Workforce Optimisation (WFO) offering via AWS in South Africa, Olle Düring at Calabrio outlines five reasons why this latest news matters to customers in the region.
When it comes to digital transformation, the huge potential of South Africa is fast becoming a reality thanks to the arrival of new Amazon Web Service (AWS) Region in Cape Town in 2021, comprising three availability zones. Utilising more than 60 AWS services, the Calabrio ONE WFO suite brings the cloud advantages of performance, security, agility, scalability, reliability, and ease of use to organisations in South Africa from start-ups to enterprises & Business Process Outsourcers (BPOs). This will allow our customers in the region to provide superior customer service and reduce costs, quickly and with ease. Customers like Standard Bank, the continent’s largest bank, that recently implemented Calabrio Workforce Management (WFM) for 4,000 agents alongside its Amazon Connect Contact Centre as a Service (CCaaS) platform.
Cloud adoption has been a growing trend in the region for most of the last decade. However, a shortage of local data centres has hampered the ability to transition to the cloud as quickly as in other parts of the world. For example, data centres being located outside the African continent can result in latency delays, while many organisations have been reluctant to embrace cloud-based services over growing concerns around data sovereignty.
Fortunately, these barriers to effective cloud adoption are fast disappearing as international companies develop data centres on the African continent and AWS has recently expanded the number of AWS services deployed within the AWS Cape Town Region, such as Amazon Connect launching in Q1 2022. Today, companies such as banks that traditionally operated in-house servers and data storage facilities are increasingly switching to cloud services.
At Calabrio, we have a proven track record in establishing local cloud presence to build customer trust, through lower network latency, superior performance, data privacy and local support. In 2021, we announced our roadmap for data sovereignty across Southeast Asia with a local data centre in Singapore after successfully on-boarding many new cloud customers in the APAC region. That launch effectively introduced a blueprint for data sovereignty that could be replicated in other parts of the globe.
So, what impact will the introduction of Calabrio ONE’s full cloud suite via the AWS Cape Town Region have on customers in South Africa? Here are five reasons to lead the move to the cloud:
Cloud is fully on the horizon and Calabrio is proud to play an active part in that journey. AWS in Cape Town brings countless opportunities to developers, start-ups, enterprises and governmental organisations. Since the pandemic, some 82% of South African businesses have increased their cloud spend, underlining a growing awareness of the benefits of cloud computing for various-sized companies. With Calabrio, you can now migrate to CCaaS and cloud WFO.
Are you leading the charge or falling behind? For more information, contact us.